Professional Services - API Specialist

Brivo, Inc.; Bethesda (MD); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, Vision, Dental plans

401k with company match

Paid time off

Job summary

Brivo, Inc. seeks an API Support Specialist to help customers, partners, and developers connect their applications with Brivo. You will guide API activation, troubleshoot integration issues, and collaborate with internal teams to resolve complex problems.

You will meet with customers to understand goals, advise on Brivo capabilities, manage API tickets from intake to resolution, and document common solutions to improve the knowledge base.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience preferred.
• 1-3 years of experience in a technical support, developer support, or professional services role working with REST APIs.
• Hands-on experience troubleshooting APIs using testing tools such as Postman, Insomnia, or cURL.
• Strong working knowledge of web concepts, including REST architecture, HTTP request methods (GET, POST, PUT, DELETE), headers, and status codes.
• Proficiency in reading, validating, and formatting JSON and XML data payloads.
• Familiarity with webhooks, API authentication mechanisms (such as OAuth 2.0 or API keys), and basic network troubleshooting.
• Demonstrated ability to manage technical support tickets from intake to resolution within established SLAs.
• Excellent written and verbal communication skills, with the ability to translate technical API concepts to non-technical business partners.
• Strong problem-solving mindset, high attention to detail, and a customer-first attitude.

Responsibilities

• Guide customers, partners, and developers through the API activation and onboarding process to connect third-party applications with Brivo.
• Troubleshoot and resolve technical API issues using tools like Postman to inspect payloads, analyze HTTP status codes, and debug REST JSON requests.
• Conduct discovery meetings with external partners to understand technical requirements and recommend appropriate Brivo API capabilities.
• Manage API support tickets from initial intake through resolution, maintaining clear communication and tracking issue status.
• Collaborate with internal Product, Engineering, and Tier-3 support teams to resolve complex technical bugs or platform limits.
• Author and update internal knowledge base articles, troubleshooting guides, and common API solution documentation.

Skills

REST APIs

Postman

Insomnia

cURL

JSON

XML

HTTP}{22}

Education

Bachelor’s degree in Computer Science, Information Technology, or equivalent

Tools

Postman

Insomnia

cURL

Job description

Professional Services - API Specialist

Department: Technical Support

Employment Type: Full Time

Location: Bethesda

Reporting To: Addy Caulker

Compensation: $60,000 - $70,000 / year

Description

The API Support Specialist helps customers, partners, and developers successfully connect their applications and systems with Brivo. Day-to-day, this person responds to questions, helps troubleshoot integration issues, guides customers through the API activation and onboarding process, and works with internal teams when more complex issues need to be resolved.

The role also includes meeting with customers and partners to understand what they are trying to accomplish, providing guidance on available Brivo capabilities, managing support requests from initial intake through resolution, documenting common issues and solutions, and helping ensure customers have a positive experience when building and maintaining integrations with Brivo.

Key Responsibilities

• Guide customers, partners, and developers through the API activation and onboarding process to connect third-party applications with Brivo.
• Troubleshoot and resolve technical API issues using tools like Postman to inspect payloads, analyze HTTP status codes, and debug REST JSON requests.
• Conduct discovery meetings with external partners to understand technical requirements and recommend appropriate Brivo API capabilities.
• Manage API support tickets from initial intake through resolution, maintaining clear communication and tracking issue status.
• Collaborate with internal Product, Engineering, and Tier-3 support teams to collaborate and resolve complex technical bugs or platform limits.
• Author and update internal knowledge base articles, troubleshooting guides, and common API solution documentation.

Skills, Knowledge & Expertise

• Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience preferred.
• 1-3 years of experience in a technical support, developer support, or professional services role working with REST APIs.
• Hands-on experience troubleshooting APIs using testing tools such as Postman, Insomnia, or cURL.
• Strong working knowledge of web concepts, including REST architecture, HTTP request methods (GET, POST, PUT, DELETE), headers, and status codes.
• Proficiency in reading, validating, and formatting JSON and XML data payloads.
• Familiarity with webhooks, API authentication mechanisms (such as OAuth 2.0 or API keys), and basic network troubleshooting.
• Demonstrated ability to manage technical support tickets from intake to resolution within established SLAs.
• Excellent written and verbal communication skills, with the ability to translate technical API concepts to non-technical business partners.
• Strong problem-solving mindset, high attention to detail, and a customer-first attitude.

Why Work for Us?

• The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces- ensuring you have everything you need to stay focused while building the future of security.
• Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and a Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.

Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.