Professional Service Technician I - San Francisco, California

Avidity Science LLC; San Francisco (CA); Remote; USD 200,000 - 250,000; Full time

Job summary

An established industry player seeks a Professional Services Technician to provide exceptional service and support for innovative water purification systems. This role offers the opportunity to work both remotely and on-site, with a focus on installation and maintenance of advanced systems. You will engage directly with customers, ensuring their needs are met while adhering to high-quality standards. Join a passionate team that values safety, accountability, and collaboration, and take part in a mission to enhance the quality of life through cutting-edge technology. This is your chance to make a meaningful impact in the biomedical and life sciences sectors.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k with Company Match

Goal Sharing

PTO and Paid Holidays

Tuition Reimbursement Program

Flex-time

Qualifications

• 3+ years of experience in servicing electrical or electro-mechanical systems.
• Ability to read and interpret blueprints and facility drawings.

Responsibilities

• Install systems according to customer specifications and drawings.
• Perform preventative maintenance and provide emergency support.
• Supervise contractors during installations to ensure compliance.

Skills

Microsoft Office

Customer Communication

Blueprint Interpretation

Mechanical Aptitude

Problem-Solving Skills

Basic Plumbing Understanding

Basic Electrical Understanding

Basic Computer Skills

Education

Associate's Degree or Similar Trade Experience

Job description

Job Category: Field Service

Requisition Number: PROFE001390

Posted: April 18, 2025

Employment Type: Full-Time

Work Arrangement: Remote

Locations

San Francisco, California - 85% Travel is Required

Position Overview: The role of the Professional Services Technician is to provide service and support of Avidity Science products, both preventatively and on an emergency basis, in accordance with Avidity Science specifications and quality standards along with the customers’ requirements and installation of Avidity Science products/systems in accordance with Avidity Science specifications and quality standards. While each individual Professional Services Technician will typically specialize in either service or installation, all will have the opportunity and ability to participate in both specialty areas. The hourly pay range for this position is $27 - $33/ hour.

About Us: For over 50 years, Avidity Science has been the global leader in water purification technologies in the biomedical, life sciences and clinical research markets. We are proud to be a trusted partner to the global science community, delivering high quality, innovative products and unrivaled service. At Avidity Science, what you do matters. Our team of over 300 talented employees around the world each play a vital role in delivering on our Vision of enabling science to improve the quality of life. Avidity Science is part of ATS Corporation, a publicly traded company.

Our Company Values: Safety, Accountability, Respect, Integrity, Passion and Collaboration are the values we live every day, around the world. We are passionate about our most important asset – our people – and cultivate an environment that provides development opportunities to grow professionally.

Key Job Responsibilities:

• Install systems to the specification of customer drawings.
• Interpret drawings and instructions.
• Update as-built details on drawings at completion of installation and submit into office in a timely manner.
• Supervise contractors as required during the installation of Avidity Science systems to ensure installation schedule compliance and cost containment.
• Provide initial system training to the customer.
• Update Installation Coordinator and Project Managers on job status on daily basis.
• Perform preventative maintenance on all Avidity Science products according to specifications and predetermined schedule.
• Provide warranty service and support on all Avidity Science products according to specifications.
• Provide emergency service and support on all Avidity Science products according to specifications.
• Review system installations and begin system commissioning.
• Prepare appropriate reports.
• Complete product certification for all Avidity Science products.
• Maintain accuracy of van stock.
• Adhere to Avidity Science procedures.
• Other duties as assigned by the Supervisor/Manager.

Skills, Knowledge, Abilities:

• Knowledge of standard manufacturing and business tools, including Microsoft Office.
• In-depth industry knowledge and understanding of customer needs and requirements.
• Ability to effectively communicate both verbally and in written business correspondence.
• Ability to learn quickly and independently.
• Ability to adapt quickly to changing environments.
• Ability to articulate and apply a customer value proposition for Avidity Science solutions.
• Ability to read and interpret blueprints, facility drawings and project requirements.
• Ability to interface with customers and contractors.
• Ability to translate technical product knowledge to both technical and non-technical customers.
• Ability to manage assigned tasks within scheduled commitments.
• Professional level presentation skills.
• Strong mechanical aptitude and problem-solving skills.
• Basic understanding of water chemistry.
• Ability to comprehend and utilize start-up and maintenance manuals.
• Basic computer and networking skills.
• Basic plumbing and electrical understanding.

Qualifications:

An Associate’s degree or similar trade experience and a minimum of three years' experience in servicing, troubleshooting and supporting electrical or electro-mechanical systems at external customer facilities.

What We Offer:

• Medical, Dental, Vision, Life Insurance and Disability Insurance
• Voluntary benefits including accident, critical illness, and hospital indemnity
• 401k with company match
• Goal Sharing
• PTO and Paid Holidays
• Supportive and Inclusive work culture
• Community Involvement and Paid Volunteer Time
• Flex-time
• Tuition Reimbursement Program
• Collaborative work environment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.