Professional Service Technician I - San Francisco, California

Avidity Science; San Francisco (CA); On-site; USD 200,000 - 250,000; Full time

Job summary

An established industry player is seeking a Professional Services Technician to deliver exceptional service and support for innovative products in the biomedical and life sciences sector. This role involves installation, preventative maintenance, and emergency support, ensuring compliance with company standards and customer requirements. With a strong emphasis on safety and collaboration, the company fosters professional growth and offers comprehensive benefits, including flexible work hours and a supportive culture. If you're eager to make a meaningful impact in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical, Dental, and Vision Insurance

401(k) with Company Match

Flexible Work Hours

Tuition Reimbursement

PTO and Paid Holidays

Collaborative Environment

Goal Sharing

Community Involvement

Qualifications

• 3+ years of experience servicing electrical or electro-mechanical systems.
• Ability to interpret customer drawings and instructions accurately.

Responsibilities

• Install systems according to customer specifications.
• Provide warranty and emergency support for all products.
• Perform preventative maintenance and system training.

Skills

Microsoft Office Proficiency

Blueprint Reading

Effective Communication

Mechanical Aptitude

Basic Water Chemistry Knowledge

Task Management

Adaptability

Customer Interfacing

Education

Associate's Degree or Similar Trade Experience

Job description

Position Overview:

The role of the Professional Services Technician is to provide service and support for Avidity Science products, both preventatively and on an emergency basis, in accordance with Avidity Science specifications and quality standards, as well as customer requirements. The technician will be involved in the installation of Avidity Science products/systems following the company's standards. While each Technician may specialize in either service or installation, opportunities to participate in both areas are available. The hourly pay range is $27 - $33.

Job Title:

Professional Service Technician I

Location:

San Francisco, California - 85% Travel Required

About Us:

For over 50 years, Avidity Science has been a global leader in water purification technologies for biomedical, life sciences, and clinical research markets. We are committed to delivering high-quality, innovative products and excellent service. Our team of over 300 professionals worldwide plays a vital role in our mission to enable science to improve life quality. Avidity Science is part of ATS Corporation, a publicly traded company.

Our Company Values:

Safety, Accountability, Respect, Integrity, Passion, and Collaboration. We value our employees and provide development opportunities to foster professional growth.

Key Job Responsibilities:

• Install systems according to customer drawings.
• Interpret drawings and instructions accurately.
• Update as-built details and submit them promptly.
• Supervise contractors during installation to ensure compliance and cost control.
• Provide initial system training to customers.
• Communicate daily with the Installation Coordinator and Project Managers.
• Perform preventative maintenance per specifications and schedule.
• Provide warranty and emergency support for all products.
• Review installations and initiate system commissioning.
• Prepare necessary reports and complete product certifications.
• Maintain accurate van stock and adhere to procedures.
• Perform other duties as assigned.

Skills, Knowledge, Abilities:

• Proficiency with Microsoft Office and standard business tools.
• Industry knowledge and understanding of customer needs.
• Effective verbal and written communication skills.
• Quick learner with the ability to work independently.
• Adaptability to changing environments.
• Ability to articulate value propositions.
• Blueprint reading and interpretation skills.
• Customer and contractor interfacing abilities.
• Technical and non-technical communication skills.
• Task management within schedules.
• Professional presentation skills.
• Mechanical aptitude and problem-solving skills.
• Basic water chemistry knowledge.
• Ability to utilize manuals and documentation.
• Basic networking, plumbing, and electrical skills.

Qualifications:

Associate's degree or similar trade experience, plus at least three years of experience servicing electrical or electro-mechanical systems at customer facilities.

What We Offer:

• Comprehensive benefits including medical, dental, vision, life, and disability insurance.
• Voluntary benefits such as accident, critical illness, and hospital indemnity plans.
• 401(k) with company match.
• Goal sharing, PTO, and paid holidays.
• Supportive, inclusive work culture and community involvement.
• Flexible work hours and tuition reimbursement.
• Collaborative environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more information, review the Know Your Rights notice from the Department of Labor.