Professional Service Specialist II, Customer Experience

Aristocrat; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading gaming technology company is seeking a Professional Services Specialist to provide exceptional service to casino customers. The role involves installing, configuring, and troubleshooting software, along with delivering training sessions. Candidates should possess an Associate’s Degree and relevant experience in the gaming industry.

Benefits

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan with employer matching

Qualifications

• Experience with training, installing, supporting, and troubleshooting software products.
• Casino/gaming experience preferred.
• Ability to handle multiple projects and tasks simultaneously.

Responsibilities

• Install, support, and troubleshoot Oasis 360 Casino Management System software products.
• Deliver classroom training on Oasis 360 Management System modules.
• Schedule post-installation meetings with Support and Product teams.

Skills

Training

Troubleshooting

Customer Service

Project Management

Education

Associate’s Degree in Computer Information Systems

Business Administration

Job description

We are looking for a technically experienced Professional Services Specialist who is passionate about delivering a high-level custom service experience to our casino customers, both onsite and virtually through a reliable internet connection. The ideal candidate must have a strong desire to learn, grow, and share their knowledge regarding all areas of our products. You will be the face of Aristocrat Technologies, playing a key role in installing, configuring, training, supporting, and troubleshooting our casino management system software.

What You'll Do

1. Install, support, and troubleshoot Oasis 360 Casino Management System software products.
2. Meet with customer representatives to plan system access rights, approval levels, and enter system configurations.
3. Install, configure, and troubleshoot third-party products including printers, scanners, and card readers.
4. Validate the proper operation of all equipment, system capabilities, and reports.
5. Deliver classroom training on Oasis 360 Management System modules and partner products.
6. Schedule post-installation meetings with Support, PMO, Product, and D&D to report software issues.

What We're Looking For

1. Associate’s Degree in Computer Information Systems, Business Administration, or equivalent experience.
2. Experience with training, installing, supporting, and troubleshooting software products.
3. Casino/gaming experience within technology or similar expertise preferred.
4. Ability to handle multiple projects and tasks simultaneously and willingness to travel up to 17 days a month.
5. Ability to obtain occupational and vendor licenses in Aristocrat’s customer jurisdictions and a Passport.

Company Summary

Aristocrat Interactive

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business, formed in 2024 following the merger of the Anaxi and NeoGames businesses. It leads in content and technology solutions for online RMG, offering content, proprietary platforms, and value-added services across iLottery, iGaming, and Online Sports Betting (OSB).

About Aristocrat

Aristocrat Leisure Limited (ASX:ALL) is a leading creator of gaming content, delivering casino games, mobile games, and online real money games worldwide. Headquartered in Sydney, Australia, it operates through three units: Aristocrat Gaming, Product Madness, and Aristocrat Interactive, with over 8,500 employees globally, driven by the mission to bring joy through play.

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business, Good Citizen

Travel Expectations

Up to 50%

Pay Range

$22.92 - $42.57 per hour

We aim to offer a competitive salary near the median of our pay ranges. Final offers depend on experience, education, skills, location, and internal pay equity.

Benefits

Includes health, dental, vision insurance, paid time off, and a 401(k) plan with employer matching. More details at https://atibenefits.com/.

Additional Information

You may need to register with the Nevada Gaming Control Board (NGCB) or other jurisdictions. We cannot sponsor work visas; candidates must be authorized to work full-time in the location without sponsorship.