Professional Service Specialist

Raymond West Group; Cypress (CA); On-site; USD 71,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with company match

Paid time off

Job summary

Raymond West is seeking a Professional Services Specialist to analyze customer data and present findings to improve warehouse operations. You will collaborate with clients and internal teams on pre- and post-sales activities, advising on fleet units, parts, services, and drives for repeat business.

The role emphasizes telematics, data accessibility, and end-to-end warehouse solutions across lift trucks, racking, conveyors, and services. Strong communication and SQL/BI skills are required.

Qualifications

• Bachelor's degree or equivalent to 5 years in Fleet Analytics or related data analysis.
• Experience applying data analysis to improve warehouse operations.
• Ability to interpret and present data to management and clients.

Responsibilities

• Assist senior management with coaching and change management strategies.
• Collaborate with partners to maximize return on investment for customers.
• Meet with clients virtually or onsite to review fleet data and drive positive trends.
• Attend technical design sessions on telematics and optimization solutions.
• Build relationships and identify opportunities for future business.

Skills

Communication

Time management

Microsoft Office

SQL

BI tools

Process optimization

Reading rules/docs

Public speaking

Relationship building

Learning new tech

Education

Bachelor's degree in Fleet Analytics / related data analysis

Tools

SQL

BI Tools

Job description

Raymond West is looking for a stellar Professional Services Specialist to join our team! The Professional Services Specialist performs an in-depth analysis of customer data and presents these findings, to meet the goals of the customer and to improve warehouse operations. Works closely with internal and external customers by providing information and problem resolution using independent judgment and discretion. Advises management regarding pre- and post-sales activities of units built, leases, parts, services, etc. Leads high level professional teams on projects to develop rapport with customers to enhance service provided and encourage repeat business.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running. Drives customer success by making data more accessible to the customer.

Duties And Responsibilities

• Assist high-level management teams of large corporations with coaching, behavior modification, and change management strategies.
• Provide coordinated support with our business partners to ensure customers maximize the return on their investment.
• Meet with customer virtually or on onsite to review fleet data and drive positive trends to support customer business management goals.
• Must attend technical design sessions regarding telematics and warehouse optimization solutions for the customer.
• Build relationships with customers and provide tailored services, identifying opportunities for future business.
• Must take initiative to identify new technologies and provide recommendations to leadership for personnel development.
• Practice continuous improvement with their own work as well as assisting with customer’s operations.
• Special projects defined by your manager in support of the department and this position’s competencies.

Required Skills/Abilities

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software
• Experience using SQL databases and BI Tools is preferred.
• Capable of drafting optimization/process improvement procedures.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups and customers.
• Must be able to maintain effective working relationships with customers, employees, Co-workers, and leadership.
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.’
• Ability and aptitude to learn new technologies.

Education/Experience

Minimum Education and Experience: Determined by position.

• Preferred: bachelor’s degree or equivalent to 5 years in similar industry with a focus on Fleet Analytics, or related data analysis.

Travel Requirement

• 10% or less (4 hours a week)
• Must be able to be insured by Raymond West.

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position is non-sedentary with light traveling.
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds.

Pay Range

• The salary range for this position is $71,000 - $80,000. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

This contractor and subcontractor shall abide by the requirements of 41 CFR

• 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.