Professional Service Specialist

Raymond Handling Concepts; Cypress (CA); On-site; USD 71,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with company match

Flexible spending accounts

Disability insurance

Life insurance

Personal time off

Holiday pay

Job summary

Raymond West is seeking a Professional Services Specialist to perform in-depth analysis of customer data and present findings to improve warehouse operations. You will work closely with customers and partners, advising on pre- and post-sales activities and leading teams on projects to enhance service and encourage repeat business.

Responsibilities include reviewing fleet data with customers, participating in telematics design sessions, and identifying opportunities for future business while

Qualifications

• Excellent written and verbal communication skills.
• Organizational and time management skills.
• Proficient in Microsoft Office Suite; SQL experience preferred.
• Experience with SQL databases and BI tools is preferred.
• Ability to draft optimization and process improvement procedures.
• Ability to read and interpret safety rules and operating instructions.
• Ability to speak effectively before groups and customers.
• Maintain effective working relationships with customers and leadership.
• Willingness to work off-hours and take on more responsibility as needed.
• Ability to learn new technologies.

Responsibilities

• Assist high-level management teams of large corporations with coaching and change management strategies.
• Provide coordinated support with business partners to maximize ROI.
• Meet with customers virtually or onsite to review fleet data and drive positive trends.
• Attend technical design sessions regarding telematics and warehouse optimization.
• Build relationships with customers and identify opportunities for future business.
• Take initiative to identify new technologies and advise leadership.
• Practice continuous improvement in own work and customer operations.
• Pursue special projects defined by management.

Skills

Communication skills

Time management

MS Office

SQL databases

BI tools

Process optimization

Reading comprehension

Public speaking

Customer relationship

Team collaboration

Education

Bachelor's degree or equivalent to 5 years in Fleet Analytics or related data analysis

Tools

BI Tools

MS Office

Job description

Raymond West is looking for a stellar Professional Services Specialist to join our team! The Professional Services Specialist performs an in-depth analysis of customer data and presents these findings, to meet the goals of the customer and to improve warehouse operations. Works closely with internal and external customers by providing information and problem resolution using independent judgment and discretion. Advises management regarding pre- and post-sales activities of units built, leases, parts, services, etc. Leads high level professional teams on projects to develop rapport with customers to enhance service provided and encourage repeat business.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running. Drives customer success by making data more accessible to the customer.

Duties and Responsibilities

• Assist high-level management teams of large corporations with coaching, behavior modification, and change management strategies.
• Provide coordinated support with our business partners to ensure customers maximize the return on their investment.
• Meet with customer virtually or on onsite to review fleet data and drive positive trends to support customer business management goals.
• Must attend technical design sessions regarding telematics and warehouse optimization solutions for the customer.
• Build relationships with customers and provide tailored services, identifying opportunities for future business.
• Must take initiative to identify new technologies and provide recommendations to leadership for personnel development.
• Practice continuous improvement with their own work as well as assisting with customer's operations.
• Special projects defined by your manager in support of the department and this position's competencies.

Required Skills/Abilities

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software
• Experience using SQL databases and BI Tools is preferred.
• Capable of drafting optimization/process improvement procedures.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups and customers.
• Must be able to maintain effective working relationships with customers, employees, Co-workers, and leadership.
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.'
• Ability and aptitude to learn new technologies.

Education/Experience

Minimum Education and Experience: Determined by position.

• Preferred: bachelor's degree or equivalent to 5 years in similar industry with a focus on Fleet Analytics, or related data analysis.

Travel Requirement

• 10% or less (4 hours a week)
• Must be able to be insured by Raymond West.

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position is non-sedentary with light traveling.
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds.

Pay Range

• The salary range for this position is $71,000 - $80,000. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical anddrug screen.

Raymond West provides

• medical
• dental
• vision
• 401k with company match
• flexible spending accounts
• disability insurance
• life insurance
• personal time off
• holiday payand a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.