Junior Service Writer

Raymond West Group; Cypress (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Flexible spending accounts

Disability insurance

Life insurance

Personal time off

Holiday pay

Job summary

Raymond West is seeking a detail-oriented Junior Service Writer in Cypress, CA to generate quotes for service repairs identified during maintenance or by Customer Care. You will present options to customers and collaborate with sales and service teams to finalize quotes.

The role involves tracking quotes, follow-ups, and supporting various departments. Strong written/verbal communication and MS Office proficiency are required, with a willingness to learn our CRM and service tools.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1 year minimum related experience or training; or equivalent education.
• Strong written and verbal communication skills.
• Proficiency with MS Office and CRM/DMS tools.
• Ability to read and interpret safety and maintenance documents.

Responsibilities

• Create quotes for repairs needed and offer options.
• Present quotes to customers or sales/service reps.
• Follow up on needed repairs and track quotes.
• Assist departments in generating quoted jobs for service.
• Coordinate with team leader on parts and logistics.

Skills

Communication skills

Organizational skills

MS Office proficiency

Read safety docs

Team collaboration

Willing to learn

Education

Bachelor's degree

Tools

CRM systems

DMS

Service Channel

Job description

Raymond West is looking for a detailed Junior Service Writer to join our team! This position will generate all quotes for the service department related to service recommendations made during routine maintenance as well as opportunities presented through Customer Care Representatives or Core Sales.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties And Responsibilities

• Create quotes for repairs needed.
• Provide alternative quotes when multiple repair options are available.
• Present quotes to customers directly or to appropriate sales or service representatives as needs dictate.
• Follow up with customers on needed repairs, track quotes submitted and approved.
• Assist other departments in generating quoted jobs for the service department.
• Ordered parts that may be needed for repairs and coordinated with team leader on logistics.

Required Skills/Abilities

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required
• Become familiar with all Raymond West equipment that is being serviced or sold by Raymond
• Ability to attend online classes to update/improve various skills
• Proficiency in understanding DMS, CRM, Service Channel or similar programs
• Capability to make sound decisions
• Must be able to present a clean, neat appearance
• Must be able to utilize time efficiently
• Ability to deal with customers via electronic communication such as emails
• Ability to work in conjunction with other departments as needed
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility and independence
• Must be able to communicate and interface closely with employees, customers, vendors, and the management team
• Strong interpersonal skills
• Motivated to continuous self-development and training
• Must be able to comply with the employee handbook

Education/Experience

Minimum Education and Experience: Determined by position

• Recommended preferred experience: bachelor’s degree and 2 years of increasingly more responsible administrative experience.
• 1-year minimum related experience and/or training; or equivalent combination of education and experience.

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position is desk bound
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and or move up to 25 pounds

Pay Range

• The hourly range for this position is $22.00 - $24.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

We are an equal opportunity employer. We encourage qualified military veterans and persons with disabilities. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR

• 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.