Professional Service Specialist

Raymond Handling Concepts Corporation; Cypress (CA); On-site; USD 71,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with company match

Flexible spending accounts

Disability insurance

Life insurance

Paid time off

Holiday pay

Job summary

Raymond West seeks a Professional Services Specialist to analyze customer data and present findings that improve warehouse operations and customer success. You will work with customers and internal teams to provide information, resolve issues, and influence pre- and post-sales activities.

Responsibilities include reviewing fleet data with clients, joining design sessions on telematics and optimization solutions, and building relationships to identify new business opportunities.

Qualifications

• Bachelor’s degree or equivalent to 5 years in Fleet Analytics or related data analysis.
• Strong written and verbal communication skills.
• Experience with data analysis and client-facing roles.
• Willing to travel up to 10% and work flexible hours.

Responsibilities

• Assist high-level management with coaching and change management strategies.
• Provide coordinated support with partners to maximize ROI.
• Review fleet data with customers virtually or onsite to drive positive trends.
• Attend technical design sessions on telematics and optimization solutions.
• Build relationships with customers and identify opportunities for future business.
• Recommend new technologies to leadership for personnel development.
• Drive continuous improvement in own work and customer operations.
• Handle special projects as defined by management.

Skills

Communication

Time management

Microsoft Office

SQL databases

BI Tools

Public speaking

Relationship building

Learning new tech

Education

Bachelor’s degree or 5 years experience

Tools

BI Tools

Job description

Raymond West is looking for a stellar Professional Services Specialist to join our team! The Professional Services Specialist performs an in-depth analysis of customer data and presents these findings, to meet the goals of the customer and to improve warehouse operations. Works closely with internal and external customers by providing information and problem resolution using independent judgment and discretion. Advises management regarding pre- and post-sales activities of units built, leases, parts, services, etc. Leads high level professional teams on projects to develop rapport with customers to enhance service provided and encourage repeat business.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running. Drives customer success by making data more accessible to the customer.

Duties and Responsibilities:

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.

• Assist high-level management teams of large corporations with coaching, behavior modification, and change management strategies.
• Provide coordinated support with our business partners to ensure customers maximize the return on their investment.
• Meet with customer virtually or on onsite to review fleet data and drive positive trends to support customer business management goals.
• Must attend technical design sessions regarding telematics and warehouse optimization solutions for the customer.
• Build relationships with customers and provide tailored services, identifying opportunities for future business.
• Must take initiative to identify new technologies and provide recommendations to leadership for personnel development.
• Practice continuous improvement with their own work as well as assisting with customer’s operations.
• Special projects defined by your manager in support of the department and this position’s competencies.

Required Skills/Abilities:

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software
• Experience using SQL databases and BI Tools is preferred.
• Capable of drafting optimization/process improvement procedures.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups and customers.
• Must be able to maintain effective working relationships with customers, employees, Co-workers, and leadership.
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.’
• Ability and aptitude to learn new technologies.

Education/Experience:

M inimum Education and Experience: Determined by position.

• Preferred: bachelor’s degree or equivalent to 5 years in similar industry with a focus on Fleet Analytics, or related data analysis.

Travel Requirement:

• 10% or less (4 hours a week)
• Must be able to be insured by Raymond West.

Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position is non-sedentary with light traveling.
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds.

Pay Range:

• The salary range for this position is $71,000 - $80,000. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical anddrug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday payand a great team to work with!

• medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday payand a great team to work with!

Check us out at www.raymondwest.com . Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a).

These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

Raymond West endeavors to make www.raymondhandling.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email [e-mail] and someone from our Recruiting Department will respond to you. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.