Professional Relations Liasion

Empath Health; Ocala (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Empath Health in Ocala, FL is seeking a Professional Relations Liaison to build relationships with healthcare professionals and referral sources. The role involves promoting services, educating partners on programs, and coordinating care transitions in a full-time, on-site capacity.

You will conduct outreach visits, participate in community events, and collaborate with clinical and administrative teams to refine referral processes. Excellent communication and organizational skills are required.

Qualifications

• Experience in healthcare outreach or professional liaison roles.
• Ability to present to clinical and non-clinical audiences.
• Collaborates with interdisciplinary teams and diverse communities.
• Manages multiple visits and events with accurate documentation.
• Basic proficiency with CRM or database systems for tracking outreach.
• Knowledge of local Ocala healthcare networks and referral processes.

Responsibilities

• Build and maintain relationships with healthcare professionals and referral sources.
• Promote Empath Health services and educate partners on programs.
• Conduct outreach visits and participate in community events.
• Ensure smooth referral processes and coordinated transitions of care.
• Track outreach activities and prepare reports using data insights.

Skills

Healthcare outreach

Relationship-building

Communication

Collaboration

Time management

CRM proficiency

Education

Bachelor's degree in healthcare administration or related field

Tools

CRM system

Email & Spreadsheets

Database software

Job description

Company Description

Empath Health is a nonprofit organization dedicated to providing comprehensive, compassionate care that supports the whole person throughout all stages of life. The organization offers a broad range of medical and emotional support services designed to help individuals live as comfortably and meaningfully as possible, while also assisting families and caregivers. Empath Health emphasizes a mission-driven culture where team members are called to create exceptional experiences for those they serve. The organization provides services across multiple counties in Florida, including Broward, Collier, Hillsborough, Pinellas, Sarasota, and many others. Team members join a collaborative environment focused on dignity, respect, and inclusive care for diverse communities.

Role Description

The Professional Relations Liaison is a full-time, on-site role based in Ocala, FL, responsible for building and maintaining strong relationships with healthcare professionals, referral sources, and community organizations. Day-to-day, this role promotes Empath Health services, educates partners on available programs, and identifies opportunities to increase access to care for patients and families. The liaison conducts outreach visits, participates in meetings and community events, and provides timely follow-up to inquiries from hospitals, clinics, long-term care facilities, and other partners. This position collaborates with clinical and administrative teams to ensure smooth referral processes, accurate communication, and coordinated transitions of care. The role also tracks outreach activities, prepares reports, and uses data insights to refine strategies that support organizational growth and community engagement.

Qualifications

• Experience in healthcare outreach, community relations, or professional liaison work, ideally within hospice, palliative care, or related health services.


• Strong relationship-building and communication skills, including the ability to present information clearly to clinical and non-clinical audiences.


• Demonstrated ability to collaborate with interdisciplinary teams and work effectively with diverse communities and stakeholders.


• Organizational and time-management skills to handle multiple visits, events, and follow-up activities while maintaining accurate documentation.


• Basic proficiency with office productivity tools (e.g., email, spreadsheets, CRM or database systems) for tracking outreach and preparing reports.


• Knowledge of local healthcare networks and referral processes in the Ocala and surrounding areas is highly beneficial.


• Valid driver's license and reliable transportation for regular travel to healthcare facilities and community sites.


• Bachelor's degree in healthcare administration, social work, communications, marketing, or a related field, or equivalent combination of education and experience.


• Commitment to compassionate, person-centered care and alignment with Empath Health's mission and values.