Professional Relations Liaison

LE10005 Empath Payroll Services, LLC; Lakeland (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Retirement with company match

Wellness program

5+ weeks PTO

CEU support

Tuition reimbursement

Advancement opportunities

Job summary

Tidewell Hospice, part of Empath Health, seeks a mission-driven Professional Relations Liaison to join our business development team serving Polk, Hardee and Highlands counties. This marketing and education role consults with referral sources to educate them about Empath Health services and access to hospice care.

The Liaison will be an expert in palliative and end-of-life care, adept at marketing and educating our professional community, identifying opportunities to increase Empath Health

Qualifications

• Bachelor’s degree from four-year college or university, or equivalent combination of education and experience.
• Minimum 2 years outreach, professional relations and/or sales experience preferred.
• Minimum 5 years clinical expertise in related discipline preferred.
• Excellent communications and interpersonal relationship skills, including public speaking experience.
• Ability to work unsupervised with discretion and independent judgement.
• Basic computer skills and willingness to learn; familiarity with spreadsheet programs.
• Must travel throughout the county and provide proof of automobile insurance.

Responsibilities

• Cultivate, develop and enhance contractual and care relationships within area hospitals, nursing homes, ALFs, physicians and community agencies.
• Maintain membership in related health care professional organizations for networking.
• Establish a database of information including physician and hospital preferences.
• Collect and analyze data of referral patterns from all sources.
• Maintain knowledge of the community’s healthcare market and policy influences.
• Provide formal and informal education opportunities with physicians, hospital staff and community agencies.
• Serve as a communication link to hospitals/nursing homes/physicians for easy access to hospice services.
• Develop new collaborations to ensure optimal access to hospice care for patients/families.

Skills

Outreach experience

Professional relations

Sales experience

Public speaking

Communication skills

Independent work

Computer skills

Travel

Education

Bachelor’s degree

Job description

Tidewell Hospice, a part of Empath Health is seeking a mission driven Professional Relations Liaison to join our business development team for Polk, Hardee and Highlands counties. The Professional Relations Liaison is a marketing, relationship building and educational position. The Liaison will act as a consultant to our referral sources to educate them about Empath Health services, access to palliative and/ or hospice care. It is expected that the Liaison would be an expert in palliative care and end-of-life services, as well as adept at marketing and educating our professional community. He/she would be expected to identify and facilitate opportunities for an increased Empath Health presence and collaborations which will improve access to hospice care and related programs. Since 1980, Tidewell Hospice has proudly served families across southwest Florida with compassionate, dignified care. As a member of Empath Health, we help patients with advanced illness live meaningfully while supporting their families with warmth, expertise, and respect.

What you'll do

• Cultivate, develop and enhance contractual and care relationships within area hospitals, nursing homes, ALFs, physicians and community agencies.
• Maintain membership in related health care professional organizations for the purpose of networking.
• Establish a database of information, including physician and hospital preferences as to better serve their needs.
• Collect and analyze data of referral patterns from all referral sources, to include physicians, social workers, discharge planners, hospital vs community physicians and SNFs.
• Maintain a thorough knowledge of the community’s health care market, competition, consumer demands and governmental policies which influence the agency’s outreach goals and access for patients/families.
• Provide formal and informal education opportunities with physicians, physician office staff, hospital social workers/discharge planners/patient unit staff, nursing home staff and staff in community agencies.
• Be a communication link to hospitals/nursing homes/physicians in order to provide easy access to all hospice services.
• Through relationship building and development of new collaborations, assure that optimal access to hospice is achieved for patients/families.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• Education and/or Experience: Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Minimum 2 years outreach, professional relations and/or sales experience preferred.
• Minimum 5 years clinical expertise in related discipline preferred.
• Excellent communications and interpersonal relationship skills, including public speaking experience.
• Ability to work unsupervised exercising a high degree of discretion and independent judgement.
• Basic computer skills with a willingness to learn; familiarity with spread sheet programs.
• Employees must have reliable transportation/insurance and be willing to travel throughout the county which will enable them to perform tasks and responsibilities in a timely and appropriate fashion.
• Must provide proof of valid automobile insurance, a copy of which will be placed in the employee’s HR file.
• Employee must sign a Business Protection Agreement.

Unified in empathy, we serve our communities through extraordinary Full Life Care for All. Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life. At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health.

If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact [e-mail]. Workplace Discrimination is Illegal. For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal. If viewing in HTML, please see Know Your Rights: Workplace Discrimination is Illegal in English or Know Your Rights: Workplace Discrimination is Illegal in Spanish.

We’re Empath, and We’re Here to Redefine Healthcare Pretty bold statement, we know, but boldness is in our bones. We were founded more than 45 years ago with a transformative belief: that people should have a say in their healthcare. What started as a volunteer movement has transformed into an integrated network composed of thousands of colleagues and volunteers serving tens of thousands of individuals each day. And the best part? We're just getting started. Whether you're into hands‑on patient care or more the Excel formula type, we've got a place for you on Team Empath. It takes all of us to provide Full Life Care. Are you ready to join Team Empath?