Professional Relations Liaison

Empath Health; Lakeland (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement with company match

5+ weeks PTO

CEU support and tuition reimbursement

Job summary

Tidewell Hospice, a part of Empath Health, seeks a mission-driven Professional Relations Liaison to join our business development team for Polk, Hardee and Highlands counties. You will educate referral sources on Empath Health services, access to palliative and hospice care, and act as a consultant to expand our presence in the professional community.

We value expert knowledge in palliative care, strong marketing abilities, and the drive to build collaborations that improve patient access to

Qualifications

• Bachelor’s degree or equivalent plus 1–2 years related experience preferred.
• Minimum 2 years outreach, professional relations and/or sales experience preferred.
• Minimum 5 years clinical expertise in related discipline preferred.

Responsibilities

• Cultivate, develop and enhance contractual and care relationships within area hospitals, nursing homes, ALFs, physicians and community agencies.
• Maintain membership in related health care professional organizations for networking.
• Collect and analyze data of referral patterns from all referral sources to improve access to hospice services.

Skills

Relationship building

Networking

Public speaking

Communication

Marketing

Education

Education

Bachelor’s degree

Tools

Microsoft Excel

CRM software

Spreadsheet programs

Job description

Tidewell Hospice, a part of Empath Health is seeking a mission driven Professional Relations Liaison to join our business development team for Polk, Hardee and Highlands counties.The Professional Relations Liaison is a marketing, relationship building and educational position. The Liaison will act as a consultant to our referral sources to educate them about Empath Health services, access to palliative and/ or hospice care. It is expected that the Liaison would be an expert in palliative care and end-of-life services, as well as adept at marketing and educating our professional community. He/she would be expected to identify and facilitate opportunities for an increased Empath Health presence and collaborations which will improve access to hospice care and related programs.Since 1980, Tidewell Hospice has proudly served families across southwest Florida with compassionate, dignified care. As a member of Empath Health, we help patients with advanced illness live meaningfully while supporting their families with warmth, expertise, and respect.What you'll DoCultivate, develop and enhance contractual and care relationships within area hospitals, nursing homes, ALFs, physicians and community agencies.Maintain membership in related health care professional organizations for the purpose of networking.Establish a database of information, including physician and hospital preferences as to better serve their needs.Collect and analyze data of referral patterns from all referral sources, to include physicians, social workers, discharge planners, hospital vs community physicians and SNFs.Maintain a thorough knowledge of the community’s health care market, competition, consumer demands and governmental policies which influence the agency’s outreach goals and access for patients/familiesProvide formal and informal education opportunities with physicians, physician office staff, hospital social workers/discharge planners/patient unit staff, nursing home staff and staff in community agencies.Be a communication link to hospitals/nursing homes/physicians in order to provide easy access to all hospice services.Through relationship building and development of new collaborations, assure that optimal access to hospice is achieved for patients/families. Why Join Empath Health?Earn Competitive Pay: Your skills and contributions are recognized and rewarded.Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All. What You'll NeedEducation and/or Experience: Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.Minimum 2 years outreach, professional relations and/or sales experience preferred.Minimum 5 years clinical expertise in related discipline preferred.Excellent communications and interpersonal relationship skills, including public speaking experience.Ability to work unsupervised exercising a high degree of discretion and independent judgement.Basic computer skills with a willingness to learn; familiarity with spread sheet programs.Employees must have reliable transportation/insurance and be willing to travel throughout the county which will enable them to perform tasks and responsibilities in a timely and appropriate fashion. Must provide proof of valid automobile insurance, a copy of which will be placed in the employee’s HR file.Employee must sign a Business Protection Agreement.Unified in empathy, we serve our communities through extraordinary Full Life Care for All.Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (\"ADA\"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact [e-mail] Discrimination is Illegal. For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal. If viewing in HTML, please see Know Your Rights: Workplace Discrimination is Illegal in English or Know Your Rights: Workplace Discrimination is Illegal in Spanish.