Professional Programs Manager

Eberlestock; Boise (ID); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous PTO

Paid holidays

Medical plan options

Dental coverage

Vision coverage

401K with employer match

Employee discount

Pick a Pack gift

Job summary

Eberlestock is seeking a highly capable Professional Programs Manager to build and execute our growing Professional Programs initiative. You will manage relationships with military, law enforcement, and government professionals, coordinate product testing, and support business development efforts.

The role requires strong communication, the ability to operate in dynamic environments, and travel both domestically and internationally as needed.

Qualifications

• Experience operating in military, law enforcement, government, or similar environments.
• Excellent interpersonal and relationship-building skills.
• Strong verbal and written communication with senior leaders and specialized professional users.
• Calm, professional and solution-oriented under pressure.
• Highly organized with ability to manage multiple relationships, priorities, and follow-ups.

Responsibilities

• Professional & Government Relationship Management: serve as a primary point of contact for professional users.
• Testing & Evaluation (T&E) and End-User Engagement: manage day-to-day T&E program execution and feedback loops.
• Program Operations & CRM Management: maintain CRM records and develop repeatable processes.
• Business Development & Customer Support: support identification and development of new opportunities.
• Cross-Functional Collaboration & Brand Representation: collaborate with internal teams and represent the brand at events.

Skills

Relationship Management

Testing & Evaluation coordination

CRM Management

Business Development

Cross-functional Collaboration

Communication with senior leaders

Travel domestically/internationally

Education

Bachelor's degree in business, marketing, communications, or related field

Tools

CRM systems

MS Office/ Productivity tools

Job description

Job Title:Professional ProgramsManager
Location:EberlestockHeadquarters
Schedule:Monday – Friday, 8AM to 5 PM (flex based on business needs)
Reports To:Head of Professional Programs

Position Summary:

Eberlestock iseekinga highly capable, relationship-driven Professional Programs Manager to help build and execute the Company's growing Professional Programs initiative. Reporting directly to the Head of Professional Programs, this role will serve as a key point of contact forEberlestock'srelationships across military, special operations, law enforcement, government, and other professional-use communities.

This is a hands-on role for someone who can build trust quickly, communicate comfortably with professionals at all levels, and turn conversations and opportunities into action. The Professional Programs Manager will help manage relationships, coordinate product testing and evaluation, support business development opportunities,maintainprogram infrastructure, and ensure feedback from professional users reaches theappropriate teamswithinEberlestock.

The right person will be comfortable operating in environments where plans can change quickly and where judgment matters. They must be able to think on their feet, remain calm under pressure, solve problems without waiting for perfect information, and representEberlestockwith professionalism and credibility.

Prior military experience is strongly preferred. This role will routine interact with senior and specialized active-duty military personnel, and the ability to understand their environment, communicate from relevant real-world experience, andestablishauthentic credibility will be highly valuable.

About Eberlestock:

Eberlestockis a premium outdoor and tactical brand built on purpose, performance, and trust. Founded by an Olympic biathlete and driven by real-world experience, our products are designed to perform when it matters most — in the backcountry, in the field, and everywhere reliability is non-negotiable.

We’rebuilding more than gear.We’rebuilding a legacy brand that values craftsmanship, accountability, and people who take pride in the work, challenge each other to be better, and understand that great products come from great people.

Our Core Values:

• Authenticity, where integrity drives every decision.

• Quality, because every detail, every feature, and every idea is a reflection of our standard of excellence.

• Guarantee, not just in our gear, but in how we show up for our customers, our community, and each other.

Key Responsibilities:

Professional & Government Relationship Management

• Serve as a primary day-to-day point of contact for military, special operations, law enforcement, government, and other professional users

• Build andmaintaintrusted relationships with professional users, agency contacts, industry partners, and other key stakeholders

• Communicate effectively with individuals across varying levels of military and government organizations, including senior leaders and specialized operational personnel

• Understand customer needs, operational challenges, and mission requirements and help translate those conversations into actionable opportunities forEberlestock

• Anticipate potential issues, respond quickly to changing circumstances, and work toward solutions that support both the customer andEberlestock

• Maintain a high degree of professionalism, discretion, judgment, and reliability in all professional engagements

Testing & Evaluation (T&E) and End-User Engagement

• Manage day-to-day execution ofEberlestock'sTesting & Evaluation (T&E) program, including requests, product coordination,fulfilment, follow-up, and tracking

• Identifyand develop opportunities to place products with relevant professional users for field testing and evaluation

• Maintain consistent feedback loops with end users and ensure meaningful feedback is documented and communicated internally

• Partner closely with Product Design and Product Development to translate real-world professional feedback into actionable product insights

• Track product placements, testing activity, feedback, and program outcomes to help evaluate effectiveness and ROI

Program Operations & CRM Management

• Serve as the operational go-to for Professional Programs as the department continues to grow

• MaintainaccurateCRM records, including contacts, accounts, opportunities, testing activity, follow-up, and relationship history

• Help develop and improve repeatable processes for relationship management, T&E, professional-user engagement, and opportunity tracking

• Maintain calendars, reporting, dashboards, and other tools necessary to provide visibility into Professional Programs activity

• Ensure commitments, follow-ups, product requests, and customer needs are tracked through completion

• Identifygaps or inefficiencies and proactively recommend solutions to the Head of Professional Programs

Business Development & Customer Support

• Support the Head of Professional Programs inidentifyingand developing new opportunities across military, law enforcement, government, and professional channels

• Assistwith agency opportunities, professional partnerships, contracts, quotes, and other business development activities in coordination with Sales and other internal teams

• Develop a working understanding of government and military procurement processes and help navigate opportunities through theappropriate channels

• Deliver product presentations, demonstrations, trainings, and other customer-facing engagements as needed

• Support professional customers with product questions, field needs, and other requests while ensuringappropriate internalfollow-through

Cross-Functional Collaboration & Brand Representation

• Work closely with Product, Sales, Marketing, Operations, and other internal teams to support Professional Programs initiatives

• Serve as a conduit between professional users and internal teams, ensuring important field insights and customer feedback reach the right people

• Support professional product launches, field-testing initiatives, content opportunities, trade shows, demonstrations, trainings, and industry events

• RepresentEberlestockprofessionally at military, law enforcement, government, industry, and field engagements

• Ensure every interaction reflectsEberlestock'scommitment to authenticity, quality, performance, and trust

Required Qualifications:

• Demonstrated experienceoperatingin military, law enforcement, government, tactical, defense, or similar mission-focused environments

• Exceptional interpersonal and relationship-building skills with the ability toestablishcredibility with a wide range of individuals

• Strong verbal and written communication skills, including the ability to communicate effectively with senior leaders and specialized professional users

• Demonstrated ability to remain calm, professional, and solution-oriented in high-pressure or rapidly changing situations

• Strong judgment and the ability to make sound decisions with limited information or direction

• Highly organized and capable of managing multiple relationships, priorities, projects, and follow-up requirements simultaneously

• Self-directed, accountable, and comfortable taking ownership of work frominitialconversation through completion

• Ability and willingness to travel domestically and internationally asrequiredfor customer meetings, events, trainings, demonstrations, and field engagements

• Proficiencywith CRM systems and standard business technology

Preferred Qualifications:

• Prior U.S. military service strongly preferred, particularly experience within Special Operations, combat arms, operational support,logistics, procurement, training, or other environments relevant toEberlestock'sprofessional customers

• PriorLawEnforcement, federal agency, or tactical-industry experience may also be considered

• Existing relationships withinthe military, law enforcement, government, or the tactical/outdoor industry

• Experience with government procurement, contracting, Testing & Evaluation programs, or professional equipment acquisition

• Familiarity with government procurement requirements and systems, including NSNs, SAM/CAGE registration, Berry Amendment requirements, or similar processes

• Previoussales, account management, business development, or customerrelationship managementexperience

• Bachelor's degree in business, marketing, communications, or a related field preferred; relevant military, operational, or professional experience may be considered in lieu of formal education

Benefit Offerings:

• Generous tieredPTO allowance withan initialaccrual level of12 daysannually

• 10 Paid Company Holidays

• Two Medical Plan Options with 70% of employee-only premium paid by company

• Optional Dental Coverage

• Optional Vision Coverage

• Company Sponsored 401K Plan with 4% employer match

• EberlestockEmployee Discount (Cost plus 30%)

• “Pick a Pack” Gift following 90-day probationary period

Eberlestockis an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.