Professional Learning Coordinator

UWMSN University of Wisconsin Madison; United States; Hybrid; USD 45,000 - 55,000; Full time

Job summary

UW–Madison's WIDA program seeks an Outreach Program Coordinator to orchestrate professional learning engagements across virtual and in-person formats. You will manage schedules, facilitator assignments, participant enrollment, webinar logistics, and communications, ensuring operations align with established processes.

Reporting to the Assistant Director, you will collaborate with cross-functional teams, serve as the primary contact for SEAs, contractors, and vendors, and provide excellent

Qualifications

• Minimum of 1 year experience coordinating programs, projects, or professional learning initiatives.
• Minimum of 1 year of experience providing customer service and building relationships with internal and external partners.
• Experience managing data, records, or tracking systems, including CRM or database systems.
• Experience coordinating virtual and/or in-person events, meetings, trainings, or learning experiences.

Responsibilities

• Directs the implementation of program policies and procedures.
• Coordinates virtual and in-person program operations, including facilitator assignments, participant enrollment, webinar support, data management, and resolution of operational issues.
• Serves as a primary point of contact for stakeholders and partners, providing customer service and coordinating communications related to program participation and delivery.
• Identifies, promotes, and maintains internal and external partnerships to promote the outreach program.
• Schedules and secures logistics and resources in support of an outreach program.
• Schedules day‑to‑day activities for program staff and student and community volunteers.
• Identifies opportunities for program improvement or new outreach program development.

Skills

Coordination

Communication

Project management

Education

Bachelor's degree

Tools

Salesforce

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category: Academic Staff Employment Type: Regular Job Profile: Outreach Program Coordinator

Job Summary: The Professional Learning (PL) Coordinator is located within the Educator Learning, Research, and Practice (ELRP) department and reports to the Assistant Director of Professional Learning Operations. This position collaborates with the Assistant Director of Professional Learning Operations, the Assistant Director of Delivery, Professional Learning Coordinators, and cross-functional partners to coordinate the planning, scheduling, and delivery of WIDA's professional learning portfolio. The coordinator serves as a primary point of contact for State Education Agencies (SEAs), contractors, licensed vendors, and other partners, providing responsive customer service, maintaining a working knowledge of WIDA's professional learning portfolio, and coordinating professional learning engagements from planning through delivery. The PL Coordinator manages professional learning schedules, calendars, facilitator assignments, participant enrollment, webinar logistics, event communications, and other operational processes that support virtual and in‑person learning opportunities. The coordinator coordinates professional learning engagements involving WIDA facilitators, contractors, and licensed vendors, maintains professional learning engagement information and operational data in Salesforce, and collaborates with internal teams to ensure professional learning engagements are delivered efficiently and in alignment with established processes. The position exercises independent judgment in coordinating multiple concurrent engagements, resolving scheduling and operational issues, and providing webinar moderation support to ensure successful delivery of virtual professional learning events.

Remote work is an option for this position on a voluntary basis; however, due to UW policy and travel expectations, this position requires living in Madison, WI, or the surrounding area, as occasional on‑site work at our Madison office will be required. UW Travel Policy and Remote Work Policies outline business travel requirements for fully remote employees, and WIDA is committed to supporting employees with their business travel and minimizing or eliminating out‑of‑pocket expenses whenever possible. Please review UW Remote Work Policy UW5087, in particular, Section III, Part G which addresses an employee's Headquarters Location. We will be happy to support and address questions about remote work or travel during the interview process.

WIDA operates in a Windows-based environment and a Dell PC laptop will be issued for use in this role. Software and virtual connection tools that are critical to our work dictate that WIDA staff work on a PC.

About WIDA What is WIDA? For over 20 years, WIDA has provided a trusted, comprehensive approach to supporting, teaching, and assessing multilingual learners. We are an educational services organization that advances language development and academic achievement for multilingual children in early childhood and grades K-12. In short, we provide educators around the world with high‑quality language standards, assessments, professional learning, and research. We are proud to be a part of UW‑Madison's nationally ranked School of Education. Visit https://wida.wisc.edu/about/careers and watch our Introduction to WIDA video to see why WIDA is an incredible place to work!

Key Job Responsibilities:

• Directs the implementation of program policies and procedures
• Coordinates virtual and in-person program operations, including facilitator assignments, participant enrollment, webinar support, data management, and resolution of operational issues.
• Serves as a primary point of contact for stakeholders and partners, providing customer service and coordinating communications related to program participation and delivery.
• Identifies, promotes, and maintains internal and external partnerships to promote the outreach program
• Schedules and secures logistics and resources in support of an outreach program
• Schedules day‑to‑day activities for program staff and student and community volunteers
• Identifies opportunities for program improvement or new outreach program development

Department: School of Education / WIDA Compensation: Minimum: $50,000.00 annually Commensurate with qualifications and experience. This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax‑advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

Required Qualifications:

• Minimum of 1 year experience coordinating programs, projects, or professional learning initiatives.
• Minimum of 1 year of experience providing customer service and building relationships with internal and external partners.
• Experience managing data, records, or tracking systems, including CRM or database systems.
• Experience coordinating virtual and/or in‑person events, meetings, trainings, or learning experiences.
• Strong organizational, communication, and problem‑solving skills with the ability to manage multiple priorities independently and collaboratively.

Preferred Qualifications:

• Experience working in professional learning, education, K–12 systems, higher education, or related field.
• Experience using Salesforce or other customer relationship management (CRM) systems to track engagements, manage records, and support operational workflows.
• Experience hosting and moderating meetings on web platforms (e.g., Canvas, Zoom, or similar platforms).
• Experience moderating virtual meetings, webinars, or professional learning events.

Education:

Bachelor's degree required

Contact Information:

Franchesca Beswick HR Generalist [e-mail]

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW‑Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin‑Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world. The University of Wisconsin‑Madison is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy‑related accommodation for any step in the hiring process (e.g., application, interview, pre‑employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment. The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on‑campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW‑Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Work with purpose, make an impact, and grow your career. The University of Wisconsin–Madison is committed to equity, inclusion and employee well‑being as we proudly work to improve the lives of people in Wisconsin and beyond. UW–Madison offers a wide range of professions that cover various interests and skill levels. We employ everything from accountants to arborists, chefs to custodians, editors to electricians, graphic designers to groundskeepers, HR associates to HVAC technicians, librarians to locksmiths, mechanics to medical assistants, painters to police officers, web designers to welders, and absolutely everything in between! No matter what you are looking for professionally, chances are you will not only find it but will thrive at it while working at the University of Wisconsin–Madison.