Professional IT Services - Manager #570

COCC; Rocky Hill (CT); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid schedules

Paid time off

Tuition Reimbursement

On-site fitness centers

Wellness incentives

Career coaching

DEIB initiatives

Financial planning assistance

SANS/PluralSight/CBTNuggets training

Job summary

COCC is seeking a Professional IT Services Manager to lead a geographically dispersed team of Systems Engineers delivering infrastructure solutions and consulting services to clients. This role emphasizes coaching, development, and building a strong team culture to ensure exceptional service delivery and customer satisfaction.

The ideal candidate will lead, mentor, and grow the team, establish performance standards, and partner with clients and stakeholders to align solutions with business

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• Experience leading geographically dispersed technical teams in Professional Services.
• Broad knowledge of Microsoft infrastructure technologies (Windows Server, AD, M365).
• Understanding of enterprise networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience overseeing infrastructure deployments, migrations, and modernization initiatives.
• Knowledge of endpoint management platforms and deployment technologies.
• Familiarity with virtualization/digital workspace tech (VMware vSphere, Horizon, Hyper‑V).

Responsibilities

• Lead, mentor, and develop a geographically dispersed team of Systems Engineers.
• Establish performance expectations and foster accountability and collaboration.
• Manage resource allocation, workforce planning, and service delivery objectives.
• Conduct performance evaluations and support career development.
• Drive process improvement and organizational change initiatives.
• Oversee customer projects and consulting engagements.
• Partner with clients and stakeholders to deliver aligned solutions.
• Manage escalations and balance priorities while making sound decisions.
• Support infrastructure deployments, migrations, and ongoing services.
• Provide technical guidance for complex infrastructure environments.

Skills

People leadership

Mentoring teams

Resource planning

Customer service

Communication

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

VMware vSphere

Omnissa Horizon

Microsoft Hyper-V

Windows Server

Active Directory

Microsoft 365

Job description

Posted Thursday, July 23, 2026 at 4:00 AM

Who we are...

As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.

Inspiring you to become extraordinary in work and life.

What we need…

Are you a people first leader who thrives on building high performing teams and helping others grow? COCC is seeking a Professional IT Services Manager to lead a geographically dispersed team of Systems Engineers responsible for delivering infrastructure solutions and consulting services to clients. This role is centered on coaching, developing, and empowering a talented team while ensuring exceptional service delivery and customer satisfaction. Technical knowledge is important, but your ability to lead people, drive accountability, and build a strong team culture will be the key to success.

What’s in it for you…

COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award‑winning employer, including:

• Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting‑edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
• Generous PTO offerings, benefits and competitive compensation
• On‑site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One‑on‑one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals

What you’ll do…

• Lead, mentor, and develop a geographically dispersed team of Systems Engineers.
• Establish performance expectations and foster a culture of accountability, collaboration, and continuous improvement.
• Manage resource allocation, workforce planning, utilization, and service delivery objectives.
• Conduct performance evaluations and support employee career development.
• Drive process improvement, operational excellence, and organizational change initiatives.
• Oversee customer projects, consulting engagements, and operational support activities.
• Partner with clients, project teams, and business stakeholders to deliver solutions aligned with business objectives.
• Manage escalations, balance competing priorities, and make sound business decisions.
• Support infrastructure deployments, technology refreshes, migrations, and ongoing support services.
• Provide technical guidance and support for complex infrastructure and networking environments.

What you’ll bring…

• Bachelor’s degree in aComputer Science, Information Technology, or a related field, or equivalent work experience.
• Experience leading, mentoring, and developing geographically dispersed technical teams in a Professional Services environment.
• Broad knowledge of Microsoft infrastructure technologies, including Windows Server, ActiveDirectory, Microsoft 365, and enterprise endpoint management
• Understanding of enterprise networking concepts and technologies, including TCP/IP, DNS,DHCP, routing, switching, wireless networking, and VPN solutions
• Experience overseeing infrastructure deployments, technology refreshes, system migrations, andmodernization initiatives
• Knowledge of endpoint management platforms and deployment technologies.
• Familiarity with virtualization and digital workspace technologies, including VMware vSphere,Omnissa Horizon, and Microsoft Hyper‑V

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug‑free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre‑employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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