Application Trainer I - Req# 616

COCC; Southington (CT); Hybrid; USD 69,000 - 93,000; Full time

Benefits offered by this job

Hybrid schedules

Paid time off

Wellness incentives

Job summary

COCC is seeking a Training Specialist to develop and deliver engaging training programs for internal staff and financial institution clients. This role suits someone with banking experience who enjoys presenting and translating technical concepts into user‑friendly training content.

The position offers hybrid schedules, ample paid time off, and a path for career growth with access to cutting edge training resources. Travel up to 50–75% may be required to support clients.

Qualifications

• Bachelor’s degree or equivalent work experience; banking experience required.
• At least one year of experience designing and delivering creative training programs.
• Ability to read, analyze, and interpret banking materials and procedures.
• Strong verbal and written communication skills.

Responsibilities

• Develop and deliver training programs with supporting documentation and materials.
• Provide onsite training programs for clients and assist clients in creating training programs for their staff.
• Research and utilize training delivery tools and presentation technologies.
• Translate technical concepts into user friendly training materials.
• Learn new system features, upgrades, and product releases.
• Build product knowledge and cross train in other applications.
• Perform customer acceptance testing on new software releases.

Skills

Training program design

Presentation skills

Banking experience

Customer service

Education

Bachelor's degree or equivalent

Tools

COCC Insight System

FISERV OSI

Job description

Posted Tuesday, August 11, 2026 at 4:00 AM

Who we are...

As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.

Inspiring you to become extraordinary in work and life.

What we need...

Are you passionate about helping others learn and succeed? COCC is seeking a Training Specialist to develop and deliver engaging training programs for internal staff and financial institution clients. This is an excellent opportunity for someone with banking experience who enjoys presenting, educating, and translating technical concepts into user friendly training content.

What’s in it for you....

COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award winning employer, including:

• Hybrid schedules and ample paid time off supporting work/life balance and flexibility


• Customized training and onboarding to support you in your first year at COCC


• Robust employee development programs aligned with career pathing objectives


• Cutting edge training and educational resources from vendors like SANS, PluralSight, and CBTNuggets


• Generous PTO, benefits, and competitive compensation


• On-site fitness centers, wellness incentives, and lifestyle spending accounts


• One on one career coaching


• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work


• Financial planning assistance with certified professionals


• Peer recognition programs

What You’ll do...

• Develop and deliver training programs with supporting documentation and materials


• Provide onsite training programs for clients and a ssist clients in creating training programs for their staff


• Research and utilize training delivery tools and presentation technologies


• Create and maintain procedures, processes, and system manuals


• Translate technical concepts into user friendly training materials


• Learn new system features, upgrades, and product releases


• Build product knowledge and cross train in other applications


• Perform customer acceptance testing on new software releases


• Build and maintain testing environments and process transaction test sets

What You’ll bring...

• Bachelor’s degree or equivalent work experience; banking experience required


• At least one year of experience designing and delivering creative training programs


• Ability to read, analyze, and interpret banking periodicals, professional journals, and technical procedures


• Strong verbal and written communication skills


• Excellent customer service and presentation skills


• Ability to demonstrate and explain concepts, procedures, and tasks to others


• Ability to analyze information and formulate recommendations


• Proficiency with system applications


• Experience with COCC Insight System or FISERV Platform (OSI) highly preferred


• Ability to work with confidential customer and corporate information


• Ability to travel to client locations; this role can be up to 50-75% travel

The salary range for this job is $68,500 - $92,700. This is a hybrid position in Southington, CT.

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug‑free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre‑employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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