Professional Advisor II

Inside Higher Ed; Albany (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical and major medical insurance

Group life insurance

Participation in retirement plans

Tuition Assistance Program

Job summary

A higher education institution seeks a Professional Advisor II to enhance student retention and success. You will facilitate advising and registration, connect students with support services, and track their progress. Requires a Master’s degree (or a Bachelor’s with significant experience) and strong commitment to academic advising. The role includes responsibilities like developing success plans, monitoring student performance, and advocating for students. This is a full-time position located in Albany, Georgia.

Qualifications

• Master’s degree with 1 year experience or Bachelor’s degree with 5 years experience in related work.
• Demonstrated commitment to academic advising.
• Ability to function autonomously as an advisor.

Responsibilities

• Serve as the first point of contact for assigned students.
• Monitor retention and progression.
• Develop academic success plans.

Skills

Student engagement

Academic advising

Communication

Education

Master’s degree or Bachelor's with 5 years experience

Tools

Advising software (Banner, EAB Navigate, Degree Works)

Job description

Job Title: Professional Advisor II

Location: Albany State Rec. Location

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 292322

About Us: Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including medical and major medical insurance, group life insurance, participation in the Teachers' Retirement System of Georgia, the Optional Retirement Plan (for faculty and exempt employees only), Social Security, and the Tuition Assistance Program (after six months of employment).

Job Summary

The Professional Advisor II promotes a positive and successful learning experience for students to increase retention, success, and completion. The advisor facilitates advising and registration, ensures students are connected with support services and activities, disseminates program information, and tracks student performance. They collaborate with stakeholders across campus, remain current on academic policies, and attend trainings and meetings. The position may require occasional evening, weekend, and extended hours during peak academic periods.

Responsibilities

• Serve as the first point of contact for questions and concerns for assigned students.
• Monitor and track the retention, progression, and graduation of all students within assigned population using advising software.
• Develop success plans that provide goals for academic performance, major exploration, and student engagement.
• Advocate for students in areas related to success, pace, and graduation.
• Stay informed of university policies, procedures, programs, and course maps, and attend scheduled department and advising center meetings.
• Represent the academic advising unit on college and university committees.
• Utilize university technologies, software, and processes for academic advising and participate in ongoing training.
• Perform other job-related duties as assigned.

Required Qualifications

• Master’s degree from an accredited institution in a related field with one (1) year of related work experience.
• OR Bachelor’s degree from an accredited institution with five (5) years of related work experience.
• Demonstrated commitment to academic advising evidenced by prior experiences, letters of recommendation, and interview(s).
• Demonstrates all required knowledge, skills, and abilities of a Professional Advisor Level I, including the ability to function autonomously as an advisor for assigned caseloads.

Preferred Qualifications

• Knowledge of institutional academic policies, student resources, and support services.
• Experience with advising software such as Banner, EAB Navigate, and Degree Works.
• 3-5 years of experience in academic advising or a similar role within higher education.

Knowledge, Skills & Abilities

• Effectively explains exceptions or details related to degree requirements, policies, procedures, and student-facing technologies.
• Reflects student concerns and interests back to the student, showing holistic understanding.
• Provides tailored support & challenge to individual students depending on their situations.
• Uses expertise and creativity to engage students in conversations, eliciting concerns and leading them through problem‑solving or decision‑making processes.
• Effectively intervenes or makes specific referrals based on individual student situations, needs, or interests.
• Coaches students in activities that ensure academic success and applies advising best practices, theories, and technologies.
• Explains degree requirements, policies, and procedures to groups of students using presentations.
• Creates effective messaging and identifies timelines for communicating advising topics and technologies and proactively initiates outreach.
• Demonstrates skillful professionalism in communications and handles challenging conversations.
• Implements best practices when using communication technology.
• Adapts structure of advising session depending on students' needs.
• Effectively manages time and calendar to ensure accessibility.
• Proactively manages schedule for timely submission of advising‑related notes or forms.
• Maintains detailed, accurate records.
• Organizes advising‑related information, reports and data.
• Takes a leading role on team or committee.
• Actively participates in professional development events and presents at events.
• Serves as expert or go‑to person regarding:
• ASU and degree requirements and unit‑specific policies and procedures.
• Best practices related to advising.
• Diversity of student backgrounds and experiences.
• Access and use of advising‑related data.
• Enterprise and unit specific technology relevant to advising.
• Relevant resources across campus and referral processes.

Contact Information

For more information or questions about this job posting, please contact the Office of Human Resources at [phone], or by email at [e-mail]. For technical support, please call OneUSG Connect Support at [phone], or by email at [e-mail].

USG Core Values

The University System of Georgia is comprised of 26 institutions of higher education and learning. The USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom.

Institutional Values

Excellence: We achieve outcomes of the highest quality, hold ourselves accountable to the highest standard and are committed to continuous improvement in university programs and services.
Respect: We are directed by tenets of ethics, treat others with courteous regard, and are civil in our interactions.
Community: We strive to build community and value a good mindset.
Teamwork: We seek partnerships within the university and community, practicing a supportive spirit that results in shared results.
Learning: We cultivate a practice of global pedagogies in an learning environment.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting. Certain positions may also require submission to a credit check for "Positions of Trust" and/or approved departmental purchase card usage, a motor vehicle report for positions that require driving an Albany State University vehicle, and a successful pre‑employment drug test.

Equal Employment Opportunity

Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is our policy to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at [phone]. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.