Productivity Advisor, Ambulatory Operations

1400 Baystate Medical Practices, Inc; United States; On-site; USD 131,000 - 178,000; Full time

Benefits offered by this job

Competitive Pay

Tuition assistance

Career growth

Regional opportunities

Retirement match

Paid time off

Job summary

Baystate Health is seeking a Productivity Advisor for Ambulatory Operations to lead transformational workstreams and implement a comprehensive productivity plan across BMP ambulatory practice leadership, CSO, finance, and HR. You will drive staffing and predictive staffing initiatives to meet service needs and optimize resources.

The role requires RN with a BSN and Lean/Six Sigma certification, 5–10 years of leadership in large-scale projects, and strong Excel skills.

Qualifications

• RN with a Bachelor’s Degree in Nursing; Lean/Six Sigma certification or equivalent strongly preferred.
• 5-10 years of leadership experience delivering complex projects and transforming initiatives.

Responsibilities

• Drive and manage the execution of performance improvement projects with defined scope, objectives, deliverables, measurements, and timelines.
• Collaborate with cross-functional teams to identify process improvements, drive operational efficiencies, and enhance patient/provider and staff experience.
• Monitor and track program progress, identify risks and issues, and implement counter measures and strategies.
• Provide guidance and support to project teams to ensure timely delivery of milestones.
• Foster a culture of continuous improvement and change management, promoting new processes, tools, and technologies.
• Develop relationships with stakeholders at all levels to ensure alignment and effective communication.
• Use standard reports and dashboards to review Operations data and identify opportunities for improvement.
• Apply statistical analysis and data visualization to assess efficacy of improvement projects.
• Identify opportunities to streamline processes and reports for action planning.

Skills

Leadership

Change management

Communication

Analytical thinking

Education

Bachelor's Degree in Nursing (Required)

Lean/Six Sigma certification

Tools

Excel

Job description

Productivity Advisor, Ambulatory Operations

Baystate Health is seeking a Productivity Advisor to join their Ambulatory Operations team. Reporting directly to the Chief Physician Executive and President of Baystate Medical Practices the Productivity Advisor will work closely the CPE, Baystate Medical Practice leaders, CSO leadership, finance and HR leaders to support and lead transformational workstreams, ensuring alignment with Baystate Health’s objectives.

Productivity Advisor will lead the Productivity implementation to build, develop, educate and fully implement the BMP Ambulatory Practice productivity plan. Process will ensure the PLC, ambulatory leadership and the CSO leadership, finance and HR operational leaders and staff are full participants in the development of staffing plans, understand the need for predictive staffing to ensure adequate resources are available to meet the needs of the practice and to ensure service needs are met.

Responsibilities

Drive and manage the execution of performance improvement projects, including defining project scope, objectives, deliverables, measurements, and timelines.

Collaborate with cross-functional team members to identify process improvements, drive operational efficiencies, and enhance patient/provider and staff experience.

Monitor and track program progress, identify risks and issues, and implement appropriate counter measures and strategies.

Provide guidance and support to project teams, ensuring the successful delivery of key milestones.

Foster a culture of continuous improvement and change management, promoting the adoption of new processes, tools, and technologies.

Develop and maintain strong relationships with stakeholders at all levels of the organization, ensuring effective communication and alignment.

Utilize standard reports and dashboards to review Operations data and identify opportunities for improvement.

Utilizes statistical analysis and data visualization to conclude the efficacy of improvement projects.

Identifies opportunities to streamline processes and reports to appropriate BMP and BH committees and department heads for action planning.

Qualifications

[Preferred qualification] RN with a Bachelor’s Degree in Nursing, Business Administration, Industrial Engineering, or related field Lean/Six Sigma certification or equivalent experience strongly preferred.

5-10 years of leadership experience successfully leading and delivering complex projects and meeting key deliverables, preferably on large-scale transformation initiatives.

Preferred Qualifications & Skills

Strong understanding of change management principles and methodologies.

Excellent team management skills, with the ability to motivate and inspire others.

Exceptional communication and interpersonal skills, with the ability to effectively influence and engage stakeholders.

Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.

Strong proficiency with Excel.

Schedule Details

Full Time- Monday -Friday

Location - Baystate Administrative Offices – 280 Chestnut St. Springfield, MA

Must be willing to travel to physician practices as needed.

Benefits That Support You

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

Compensation Note

The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $130,977.00 - $150,550.00 - $178,048.00

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts.

Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield

Education

Bachelors Degree in Nursing (Required)

Certifications

Lean/Six Sigma certification - State of Massachusetts