Production Trainer Operator - FSQA

westrockcoffeeexternaljobs; Conway (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

WestRock Coffee is seeking a Production Trainer to deliver in-class and on-the-job training on machinery and processes on the production floor. The role emphasizes safety, quality, and efficiency through hands-on instruction and documentation.

You will train new hires and retrain staff according to process standards, maintain training materials, and generate reports for management. Collaboration with engineers, supervisors, and the operations training team is essential.

Qualifications

• Requires understanding of the manufacturing environment and running lines.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Ability to train and develop team members through classroom and hands-on instruction.
• Strong communication, public speaking, and organizational skills.
• Knowledge of LMS and training systems.

Responsibilities

• Train team members on standards to ensure precision, quality, and safety.
• Conduct and oversee training of newly hired employees.
• Update and retrain employees by documenting Skills Matrices and databases.
• Collaborate with automation, engineers, and supervisors to stay current on lines.
• Develop content for existing and new programs that are practical and interactive.
• Maintain training matrix database and ensure training records are complete.
• Provide training reports and track progress of training projects.
• Adhere to Train the Trainer programs and follow TWI methodology.
• Foster a culture of Continuous Improvement.
• Monitor and mentor trainees during practical exercises and provide immediate feedback.
• Identify skill gaps with production supervisors and tailor training accordingly.
• Ensure training equipment is maintained and safe for instructional use.

Skills

Communication

Public speaking

Organization

Attention to detail

Teamwork

Independent work

Analytical thinking

Creative thinking

Education

High school diploma or GED

Tools

MS Word

MS Excel

PowerPoint

Job description

The Production Trainer is responsible for assisting with in-class and on-the-job training to production employees, focusing on the safe and efficient operation of machinery, tools, and manufacturing processes. This role involves direct, hands‑on instruction TWI (Training Within Industry) setting to ensure team members can perform their tasks with precision, meet quality and production standards, and adhere to safety protocols.

The Production Trainer will conduct training of newly hired employees and retraining employees according to process standards. This position spends time on the manufacturing floor and requires some standing for long periods of time to train, observe, and participate on the production line processes. You will also help to create and maintain training documents and records. Run reports and sometimes attend meeting and audits to give updates or information related to training. This role answers directly to the Operations Training Supervisor.

Job Duties:

• Train team members on standards set for their area, so staff can perform their tasks with precision, meet quality standards, and adhere to safety protocols.
• Help conduct and oversee the training of newly hired employees.
• Updating and retraining employees requiring additional training by documenting Skills Matrices and databases.
• Work with automation, engineers, supervisors, etc. to maintain current knowledge on lines.
• Working closely with training supervisor and other partners to develop content for existing & new programs that are practical and interactive.
• Help to maintain training Matrix database.
• Research and resolve issues related to training techniques.
• Help drive training initiatives independently or within a team environment.
• Analyzing processes and data to determine training needs and develop materials.
• Providing training reports and tracking the progress of training or related projects.
• Adhering to the Train the trainer program and follow TWI (Training Within Industry) methodology.
• Foster a culture of Continuous Improvement.
• Develop and monitor trainees during practical exercises, offering immediate feedback to correct techniques and ensure compliance with quality standards.
• Collaborate with production supervisors to identify skill gaps and tailor training to address operational needs.
• Maintain training equipment and ensure it's in safe working conditions for instructional use.

Qualifications:

• Understanding of the manufacturing environment and running lines.
• Experience with Microsoft Word, Excel, PowerPoint is required.
• Ability to train and develop team members to improve performance and process times through classroom, hands on instruction.
• Strong communication, public speaking, and organization skills.
• Strategic, analytical, and creative thinker, ability to generate new ideas and approaches to problems.
• Strong work ethic
• Learn and gather information at a fast pace.
• Ability to work independently and as a team member.
• Strong attention to detail
• Knowledge of LMS and training systems.
• Experience in the training field.
• Ability to give and receive constructive criticism as it relates to the knowledge of machinery and work practices.
• Ability to collect data for daily reporting to upper-level management
• High school diploma or GED

Equal Opportunity Employer / Vets / Disabled