Production Technician I

There's Only One Place; Grand Rapids (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

There’s Only One Place is seeking a Production Technician I to test, troubleshoot, disassemble, and prepare IT equipment for its next life. You’ll be trained hands-on by a mentor and supported by a collaborative team focused on daily improvement.

Ideal candidates enjoy active work, repetitive tasks that yield quality results, and a growth mindset. Travel is minimal and a strong work ethic is valued.

Qualifications

• High School Diploma or equivalent.
• Interest in tinkering with electronics and building computers.
• Ability to lift and move equipment up to 50 lbs.
• Willingness to learn in a fast-paced environment.

Responsibilities

• Re-qualify, refurbish, and stress-test servers and networking equipment.
• Inspect and recertify parts with root-cause analysis when needed.
• Disassemble tested systems into spare parts for inventory.
• Tag, bag, and document tested parts per company standards.
• Assist teams in testing and configuring server/storage/networking products.

Skills

Hands-on hardware work

Troubleshooting

Root-cause analysis

Team collaboration

Curiosity/learning mindset

Education

High School Diploma

Tools

Diagnostic tools

CLI (Command Line Interface)

Job description

Production Technician I

If you're someone who enjoys figuring out how things work, likes working with your hands, and takes pride in improving every day, this could be a great opportunity for you. As a Production Technician I, you'll test, troubleshoot, disassemble, and prepare enterprise IT equipment for its next life. No prior data center experience? That's okay. We're looking for someone with a strong work ethic, curiosity, and a desire to learn. You'll receive hands-on training from an experienced mentor and be supported by a collaborative team that's invested in your success from day one.

This role is ideal for someone who enjoys staying active throughout the day, doesn't mind repetitive work when it leads to quality results, and is motivated to continually improve their skills and performance.

What You'll Be Doing:

• Re-qualify, refurbish, and stress-test servers, disk arrays, and networking equipment across multiple OEM brands using specialized diagnostic tools
• Inspect and recertify individual or defective parts, performing root-cause problem determination and hardware resolution when necessary
• Efficiently disassemble tested systems into individual spare parts, ensuring proper inventory preparation
• Properly tag, bag, and document all tested and approved spare parts according to company standards
• Assist various operational teams in testing and configuring server, storage and networking product lines in support of service and sales
• Actively collaborate and contribute within a fast-paced, team-oriented environment
• Contribute to the development of processes to increase throughput efficiency
• Partner with the planning and procurement groups to resolve parts-related queries and support supply chain efficiency
• Investigate specific hardware or software issues to identify root causes, develop alternative solutions, and participate in post-mortem analysis meetings with L3 Support and R&D teams
• Perform other duties and technical tasks as assigned to support business needs
• Continuously develop technical skills and expertise

What We're Looking For:

• High School Diploma or equivalent
• A personal interest in tinkering with electronics, building computers, working on vehicles, or understanding of how mechanical or electronic systems work
• Ability to tackle new technical problems and equipment
• Ability to be nimble and work in a fast-paced, changing environment
• Ability to lift and move equipment up to 50 lbs

Bonus Points:

• 1-3 years of experience repairing, assembling, testing, or troubleshooting electronics, computers, servers, or similar equipment
• Unix & Red Hat. A+, Server, Storage & Network + certifications, CCNA, MCSA, MCSE, MCP, knowledge of CLI (Command Line Interface)
• Working knowledge of disk storage hardware and software products preferred

Travel:

• 10%