Production Technician

Konica Minolta Business Solutions U.S.A., Inc.; Fulton (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is hiring an IIM BPO Production Technician to prepare, batch and scan client documents with precision.

You will log into systems, strip staples, repair torn pages, ensure exact order, and verify quality during scanning while maintaining billing records. The role supports production workflows across batches, cross-functional teams, and compliance with company standards.

Qualifications

• High School diploma or GED; 1–3 months related experience and/or training.
• Ability to read and write basic English.
• Ability to retain and follow detailed verbal and/or written instructions.
• Ability to operate a copy machine, as assigned.

Responsibilities

• Log in and out of the Box Tracking System.
• Remove staples, clips, post-its from documents to be processed.
• Repair torn documents with tape.
• Copy information from folders accurately and legibly.
• Determine if a document needs copying and where to place separators.
• Maintain documents in exact order as received and ensure correct orientation.

Skills

Basic English literacy

Attention to detail

Following written instructions

Education

High School diploma or GED

Tools

Box Tracking System

Copy machine

Job description

Overview

Konica Minolta currently has an exciting opportunity for an

IIM BPO Production Technician!

The

Overview

Konica Minolta currently has an exciting opportunity for an IIM BPO Production Technician!

The IIM BPO Production Technician is responsible for accurate preparation, batching and scanning of client documents.

Responsibilities

If performing document preparation, the following duties apply:

• Log in and out of the Box Tracking System.
• Remove all staples, clips, post it notes, etc. from documents to be processed.
• Repair any torn documents with tape.
• Accurately and legibly copy info from folders.
• Determine if a document needs copying (e.g. severely wrinkled or torn beyond repair).
• Insert a separator sheet and/or copy in the correct place.
• Determine the document type and then which separator sheet group it falls under; some jobs have multiple document types and use multiple separator sheets within a folder, so the process of determining what goes where must be performed several times within one folder.
• Keep all documents in the exact order as received.
• Be sure all documents are facing front and right side up.
• Check lists against files in the box.
• vKeep track of the hours spent on each job for weekly billing sheets.
• Reassembly.
• Remove separator sheets after documents have been scanned and staple or clip back together in their original order; also put back any plastic binding that was removed in the preparation process and return it to its original order.
• Performs other duties as assigned.

If creating batches and conducting scanning of documents, the following duties apply:

• Log in and out of the Box Tracking System.
• Choose the batch class and create a batch (if scanned under a wrong batch class, the job must be deleted and rescanned).
• Create a profile for each batch class.
• Log each batch completed onto the billing sheet with a record count.
• Ensure the correct DPI for each batch class is used.
• Scan as duplex unless otherwise indicated on the billing sheet.
• Initial each box when completed for quality control purposes.
• The billing sheet must be filled out correctly.
• Watch the monitor as papers are going through the scanner.
• After the batch is scanned, check each page on the monitor and make adjustments for pages that are crooked, have folds in them, or are not clear and rescan the page (pages should look exactly like the original hard copy).
• If a double feed is experienced, stop scanning, replace the page, and insert the second page.
• After each batch is completed, fill out the billing sheet.
• Responsible for cleaning any assigned scanners (glass, rollers, loose papers, etc.).
• Performs other duties as assigned.

Qualifications

• High School diploma or general education diploma GED; one to three months related experience and/or training
• Requires the ability to read and write basic English.
• Ability to retain and accurately follow detailed verbal and/or written instructions.
• Ability to operate a copy machine, as assigned.

About Us

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates “20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.