Production/Technical Associate Director

Mercy Hill Church; Greensboro, Northern (NC, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Mercy Hill Church in Greensboro, NC seeks a Tech/Production AD to lead the Production Ministry under the Production Director. You will ensure weekend services, rehearsals, and major events run smoothly by coordinating volunteers and technical staff.

This role blends hands-on AVL knowledge with leadership, organization, and problem-solving to build disciplined, distraction-free environments that support the church's mission.

Qualifications

• Leadership and collaboration with Production Director to execute vision across campuses.
• Experience coordinating volunteer teams for events and services.
• Strong AVL knowledge including audio, video, lighting, and projection systems.
• Ability to troubleshoot and resolve technical issues under pressure.
• Experience in scheduling, planning, and coordinating service plans.

Responsibilities

• Work with the Production Director to execute the vision and standards for Production across all campuses.
• Oversee technical execution of weekend services, rehearsals, special services, and major events.
• Ensure production environments are prepared, tested, and ready for service.
• Coordinate with Worship, Creative, Campus, and ministry leaders to communicate needs.
• Serve as Production Lead/Technical Director for services and events as needed.
• Recruit, train, equip, schedule, and develop Production Team volunteers.
• Maintain knowledge of AVL systems, networking, and other production technologies.
• Troubleshoot issues and escalate to campus Production leaders as needed.
• Coordinate maintenance, repairs, and system improvements.
• Maintain documentation for production systems and configurations.
• Assist with AVL installations, upgrades, and expansions.
• Collaborate with vendors and contractors as needed.
• Evaluate new technology for ministry needs and reliability.

Skills

Leadership

Problem-solving

Communication

Volunteer development

Project management

AV systems knowledge

Troubleshooting

Tools

ProPresenter

Resolume

Planning Center

Video routing

Lighting consoles

Job description

Summary

The Tech/Production AD helps provide leadership, direction, and operational oversight for the Production Ministry. Working closely with the Production Director, this role helps ensure that weekend services, events, campuses, production systems, and volunteer teams are prepared to execute with excellence. This position combines strong technical knowledge with leadership, organization, problem-solving, and a passion for developing people.

The AD should be able to step into any production environment, identify what is needed, develop the people around them, and help create consistent, distraction-free environments that support the mission and vision of Mercy Hill.

Responsibilities

• Work with the Production Director to execute the vision and standards for Production across all campuses.
• Help oversee technical execution of weekend services, rehearsals, special services, and major events.
• Ensure production environments are prepared, tested, and ready for service.
• Work alongside Worship, Creative, Campus, and ministry leaders to ensure production needs are clearly communicated and executed.
• Serve as a Production Lead/Technical Director for services and events as needed.
• Help recruit, train, equip, schedule, and develop Production Team volunteers.
• Maintain a strong working knowledge of audio, video, lighting, presentation, broadcast, networking, and other production technologies.
• Troubleshoot technical issues and serve as an escalation point for campus Production leaders and volunteers.
• Coordinate preventative maintenance, repairs, equipment replacement, and system improvements.
• Maintain documentation for production systems, signal flow, equipment, procedures, and configurations.
• Assist with AVL installations, upgrades, integrations, and expansion projects.
• Work with vendors, integrators, and contractors as needed.
• Help evaluate new technology and make recommendations based on ministry need, reliability, scalability, and stewardship.

Technical Skill

The ideal candidate will have strong experience in several of the following areas and working knowledge across all of them:

• Live audio and digital audio consoles
• Wireless audio and RF coordination
• Broadcast and live video systems and cameras
• Video routing and signal distribution
• Presentation systems such as ProPresenter and Resolume
• Various Lighting consoles, fixtures, DMX, and networking
• LED video systems
• Production networking
• Intercom and communications systems
• Rigging and staging fundamentals
• Troubleshooting complex AVL signal paths

Competencies

1. Full working knowledge of Pro Presenter, Resolume, and Planning Center. Ability to create playlists and design presentations within Pro Presenter and Resolume.
2. Great communication skills are required to obtain accurate content needed for each service.
3. An understanding of service flow, transitions, and content needed to produce a service.
4. They should work well under pressure in and out of a live environment.
5. Full understanding of system networking for video input and output.
6. Ability to fix broken gear, connections, and routing issues when they arise.
7. Ability to maintain gear so that it performs as expected.
8. Strong technical knowledge across multiple production disciplines.
9. Experience leading and developing volunteers or production teams.
10. Strong organizational and project-management skills.
11. Ability to manage multiple projects and priorities simultaneously.
12. Ability to troubleshoot effectively under pressure.
13. Strong organizational skills with documentation, file structure, and all other content.

Requirements

Previous Experience & Credentials

• Experience designing Pro Presenter and Resolume playlists.
• Experience scheduling and building service plans in Planning Center.
• Experience with Microsoft Office.
• Experience with routing video systems
• Experience working with high-end technical gear (computer systems, LED wall, lighting console, audio consoles, etc.)
• Experience in live production, preferably within a multi-campus church or similarly complex live-event environment. 1 year+ experience preferred.

Character

• Models the biblical standard of personal conduct and lifestyle that is expected of all Mercy Hill Church covenant members. (Eph. 4:1)
• Fully participates in the life of the church as an active covenant member by gathering, grouping, giving, and going.(Acts 2:42)
• Submits to and supports the leadership of the church elders. (Heb. 13:17)
• Demonstrates integrity in all facets of life.(Psalms 101:2, 119:1; Prov. 10:9)
• Glorifies God with the humble use of spiritual gifts.(Rom. 12:3-8)
• Pursues an active relationship with God through prayer and the Word.(Rom. 12:12, Col. 4:2)
• Demonstrates an eagerness to repent and believe the gospel.(Matthew 3:8; Mark 1:15)
• Gives regularly and generously of time, talent, and treasure to Mercy Hill Church.(Prov. 11:24-25; Matthew 6:19-21; Acts 20:35)
• Pursues a healthy lifestyle by treating the body as the temple of the Holy Spirit (1 Cor. 6:19-20) and seeks to balance work with rest. (Exodus 20:8-11; John 15:5)

Culture

Staff Distinctives

1. Extremely Driven
2. High EQ
3. 100% Aligned
4. Wise

Office Hours:

This is a full-time, in-office role. The position requires availability in the office Sunday through Thursday, with participation in special events outside of regular office hours as needed.