Production Team Lead - Mission-Driven Retail Ops

The Salvation Army USA Central Territory; Fort Wayne (IN); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army USA Central Territory is seeking a Processing Supervisor in Fort Wayne, IN. This part-time role oversees the production process and staff to meet production and sales goals, ensure quality control, and maintain efficient workflows. The position includes paid training and opportunities to develop retail and customer service skills.

The role emphasizes mission-driven work, team collaboration, and a positive customer experience, with evenings, weekends, and holidays as scheduled.

Qualifications

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance.
• Train new team members on production expectations and processes.
• Perform quality control inspections to ensure only the best products reach the sales floor.
• Track and report production metrics at scheduled intervals.
• Implement strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory control processes.
• Maintain organized workspaces and prepare for next-day production.
• Support store maintenance and safety protocols.
• Place and coordinate supply orders for processing needs.
• Implement product control procedures to prevent shrinkage.
• Monitor and control property, utility, and supply usage.
• Seek ways to improve donor and shopper experiences.
• Support management in fostering positive understanding of policies and procedures.
• Communicate effectively with store management regarding operations.
• Direct complaints and concerns appropriately to management.
• Paid training on production expectations and store procedures.
• Ongoing coaching and support from store leadership.
• Opportunity to build retail and customer service skills.
• Mission-driven work that supports programs in your community.
• On-the-job training.
• Team-oriented environment.
• Employee Discount, Employee Assistance Program, and more!

Job description

The Salvation Army USA Central Territory is seeking a Processing Supervisor in Fort Wayne, IN. This part-time role oversees the production process and staff to meet production and sales goals, ensure quality control, and maintain efficient workflows. The position includes paid training and opportunities to develop retail and customer service skills.

The role emphasizes mission-driven work, team collaboration, and a positive customer experience, with evenings, weekends, and holidays as scheduled.