Production Team Lead: Donor Processing & Retail Inventory

Goodwill of Greater Washington; Manassas (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare

Career growth

Paid PTO

No overnights

Bonus potential

Job summary

Goodwill of Greater Washington in Manassas, VA seeks a Production Supervisor to lead donation processing and inventory flow, while ensuring excellent donor service and adherence to safety standards.

The role includes supervising staff, coordinating production tasks, and maintaining stock quality, with opportunities to influence store operations and participate in staff development.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills essential.
• Basic computer skills required (MS Office).
• Ability to read and comprehend internal store documents.

Responsibilities

• Monitors and ensures smooth production for donation functions and inventory.
• Provide excellent customer service to donors and process donations.
• Enforce store safety and security procedures.
• Participate in interviews and performance evaluations.

Skills

Customer service

Communication

Basic computer skills

Reading comprehension

Physical stamina

Supervisory experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Exciting and diverse retail inventory leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead your own production team while improving your community.

Responsibilities

Essential Competencies:

Directing Others Motivating Others Customer Focus Process Management Functional/Technical Skills

Essential Duties and Responsibilities:

1. Monitors and ensures a smooth production process for all donation functions, inventory, control, and adherence to the agency’s production procedures and core value pledge for processors and donation. 2. Fulfills the duties of all production staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories; maintains production levels and quality of merchandise to the sales floor.3. Assists in and ensures the enforcement of store safety and security procedures.4. Assists in settling complaints5. Provides input for associate interviews and performance evaluations.

Other Duties and Responsibilities:

1. Maintains a professional appearance adhering to Goodwill uniform standards2. Assists with maintaining proper staffing as it relates to budgets.3. Assists the Assistant Production Manager to accurately record the work of the department.4. Assists with monitoring the time and attendance system.5. Assists during the interviews, trains, and instructs workers in such a manner as to develop full working potential.6. Assists with the development of efficient and effective methods and procedures for work simplification and material processing.7. Performs other duties as directed and required.

Supervisory Responsibility:

This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.

Qualifications

Required Qualifications:

1. High school diploma or equivalent and at least 6 months of supervisory experience. Successful completion of GGW’s Aspiring Manager and Employ Excellence Programs may be substituted for this requirement. 2. Excellent customer service skills.3. Basic computer skills.4. Ability to effectively communicate verbally and in writing.5. Ability to perform basic math.6. Ability to read and comprehend internal documents related to store operations.7. Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).8. Ability to lift up to and between 40 – 50 pounds frequently.

Preferred Qualifications

1. Previous experience working in a warehouse environment.2. Previous experience in the area of transportation production.3. Ability to coach and direct employees.4. Ability to gracefully adapt to periodic and rapid change.5. Fluent in English and Spanish.