Production Team Leader Liberia

Goodwill-of-Greater-Washington-; Manassas (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare

Career growth

Paid PTO

No inventory or overnights

Bonus potential

Job summary

Goodwill of Greater Washington is seeking an experienced retail inventory supervisor to lead a donation processing team in a dynamic store environment. You will direct staff, ensure smooth production, and uphold our community mission while driving performance.

You will supervise donation attendants and processors, maintain safety standards, deliver excellent donor service, and contribute to staffing decisions and process improvements.

Qualifications

• High school diploma or equivalent and at least 6 months of supervisory experience.
• Excellent customer service skills.
• Basic computer skills.
• Ability to effectively communicate verbally and in writing.
• Ability to perform basic math.
• Ability to read and comprehend internal documents related to store operations.
• Ability to lift up to 40–50 pounds frequently.

Responsibilities

• Monitors and ensures a smooth production process for all donation functions, inventory, control, and adherence to the agency’s production procedures and core value pledge for processors and donation.
• Fulfills the duties of all production staff to provide excellent customer service to donors, greet donors and unload donations safely, complete donor receipts, and sort and process items into designated categories; maintain production levels and merchandise quality for the sales floor.
• Assists in enforcing store safety and security procedures.
• Assists in settling complaints.
• Provides input for associate interviews and performance evaluations.

Skills

Directing Others

Motivating Others

Customer Focus

Process Management

Functional/Technical Skills

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Overview

Exciting and diverse retail inventory leadership opportunity in a dynamic work environment. Be a decision maker and lead your own production team while improving your community.

Benefits

• healthcare
• career growth
• paid PTO
• no inventory or overnights
• bonus potential

Responsibilities

Essential Competencies

Directing Others Motivating Others Customer Focus Process Management Functional/Technical Skills

Essential Duties and Responsibilities

1. Monitors and ensures a smooth production process for all donation functions, inventory, control, and adherence to the agency’s production procedures and core value pledge for processors and donation.
2. Fulfills the duties of all production staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories; maintains production levels and quality of merchandise to the sales floor.
3. Assists in and ensures the enforcement of store safety and security procedures.
4. Assists in settling complaints
5. Provides input for associate interviews and performance evaluations.

Other Duties and Responsibilities

1. Maintains a professional appearance adhering to Goodwill uniform standards
2. Assists with maintaining proper staffing as it relates to budgets.
3. Assists the Assistant Production Manager to accurately record the work of the department.
4. Assists with monitoring the time and attendance system.
5. Assists during the interviews, trains, and instructs workers in such a manner as to develop full working potential.
6. Assists with the development of efficient and effective methods and procedures for work simplification and material processing.
7. Performs other duties as directed and required.

Supervisory Responsibility

This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.

Qualifications

Required Qualifications

1. High school diploma or equivalent and at least 6 months of supervisory experience. Successful completion of GGW’s Aspiring Manager and Employ Excellence Programs may be substituted for this requirement.
2. Excellent customer service skills.
3. Basic computer skills.
4. Ability to effectively communicate verbally and in writing.
5. Ability to perform basic math.
6. Ability to read and comprehend internal documents related to store operations.
7. Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).
8. Ability to lift up to and between 40 – 50 pounds frequently.

Preferred Qualifications

1. Previous experience working in a warehouse environment.
2. Previous experience in the area of transportation production.
3. Ability to coach and direct employees.
4. Ability to gracefully adapt to periodic and rapid change.
5. Fluent in English and Spanish.