Production Support Technical Lead

IDR, Inc.; Alpharetta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Full Benefits

Employee Stock Ownership Program

Job summary

IDR, Inc. in Alpharetta, GA is seeking a Production Support Technical Lead to oversee enterprise-level production support and drive reliability across U.S. and India teams.

You will lead incident response, coordinate cross-functional teams, and craft advanced SQL queries to monitor systems and troubleshoot issues.

This role offers a collaborative, team-oriented culture with strong benefits and opportunities to grow within a growing organization.

Qualifications

• Experience in enterprise-level application or production support with strong troubleshooting and root-cause analysis.
• Technical leadership experience with mentoring and coordinating teams.
• Advanced SQL skills for data analysis and troubleshooting.
• Familiarity with ITIL practices and incident/change/release management.
• Strong communication across geographic locations and time zones.

Responsibilities

• Oversee production management, monitoring environments, and process automation.
• Coordinate incident response efforts, driving resolution and communicating with stakeholders during incidents.
• Lead cross-functional teams, facilitating daily scrums and knowledge transfer.
• Develop complex SQL queries for monitoring and troubleshooting.
• Support quality control and change management processes, ensuring timelines.

Skills

Production support

Technical leadership

SQL

ITIL

Cross-timezone communication

Job description

IDR is seeking a Production Support Technical Lead to join one of our top clients in Alpharetta, GA. This role is pivotal in managing enterprise-level application and production support, ensuring seamless operations across U.S. and India-based teams. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture.

Position Overview/Responsibilities for the Production Support Lead:

• Oversee production management, including monitoring environments, managing process automation, and leading support shifts.
• Coordinate incident response efforts, driving resolution and maintaining communication with stakeholders during critical incidents.
• Lead cross-functional teams, facilitating daily scrum meetings and ensuring effective knowledge transfer.
• Conduct technical analysis, developing complex SQL queries for monitoring and troubleshooting.
• Support quality control and change management processes, ensuring adherence to timelines and validating workflows.

Required Skills for Production Support Lead:

• Proven experience in enterprise-level application or production support, with strong troubleshooting and root-cause analysis skills.
• Demonstrated technical leadership experience, with the ability to mentor and coordinate teams.
• Advanced SQL skills, capable of writing complex queries for data analysis.
• Familiarity with ITIL best practices and experience in incident, change, and release management.
• Strong communication skills, able to coordinate across different geographic locations and time zones.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row