Production Support Specialist

CTDI; West Chester (Chester County); On-site; USD 60,000 - 90,000; Full time

Job summary

Join a dynamic team as a Production Support Specialist at a leading telecommunications company! In this role, you'll tackle production issues through coding and database updates, while collaborating with various teams to ensure smooth operations. The ideal candidate will possess strong skills in C# and web development, along with a passion for problem-solving. With a focus on customer satisfaction and a collaborative environment, this position offers a chance to make a significant impact in the telecommunications field. If you're ready to take ownership and drive tasks to completion, this is the opportunity for you!

Benefits

Excellent compensation package

Benefits package

Dynamic team environment

Qualifications

• 1-2 years of experience with Microsoft .NET stack web applications.
• Strong knowledge of relational databases with query optimization skills.

Responsibilities

• Support Warehouse Operations by creating IT tickets in JIRA.
• Develop fixes for production issues via code or database changes.

Skills

C#

Web Development

Oracle Database

Query Writing/Optimization

Communication Skills

Self-Motivated

Team Collaboration

Adaptability

Education

Degree in Computer Science

Masters Preferred

Tools

Microsoft .NET

ASP.NET MVC/Core

Oracle/PostgreSQL

GIT

Blazor/WASM

Job description

1365 Corp Office
1365 Enterprise Dr
West Chester, PA 19380, USA

CTDI is a large scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 58 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

As a Production Support Specialist, you will be responsible for handling requests from the production operations team. You will work independently and within a team of other developers, with a focus on fixing production issues through coding or database updates, designing ERDs and flowcharts for existing processes. There is a potential to work on new application development, as time permits. The ideal candidate will be customer focused and have passion and skills to troubleshoot and address production problems. We are looking for a motivated individual who can take ownership of tasks and drive them to completion.

Primary Responsibilities

• Support Warehouse Operations team’s requests by creating IT tickets in JIRA and providing user requirements.
• Monitor and respond to production operations staff requests for resolving operations issues in a timely fashion.
• Develop fixes for the issues reported either via code changes or via database changes.
• Schedule user acceptance testing of the fixes with Operations team to ensure the fix addresses the problem reported prior to production deployment.
• Maintain a ticket tracker and provide leadership communications on status.
• Follow up on open tickets to confirm the ticket is completed and the customer is satisfied.
• Collaborate with operations, program management and IT development teams.
• Point of contact within the team to share and implement best practices and training opportunities.

Required Skills

• Hands on experience with C# and web development.
• Strong knowledge of Oracle or other relational database with strong query writing/optimization skills.
• Excellent oral and written communication skills with the ability to understand others and clearly express thoughts.
• Self-motivated, resourceful, and takes the initiative to learn new technologies.
• Ability to effectively work in a team environment.
• Ability to adapt quickly to fast-paced changing environment and priorities.

Required Experience

• Degree in Computer Science, Software Engineering or related field or equivalent work experience – Masters Preferred.
• 1-2 years recent Experience with application development with Microsoft .NET stack web applications with ASP.NET MVC/Core, C# and databases like Oracle/PostgreSQL (SQL, PL/SQL).
• Experience with source code Repos like GIT.
• Knowledge/Experience with Blazor/WASM is beneficial.

Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years.

This position does not qualify for visa sponsorship.