Mid Level Production Support Specialist

Jobright.ai; Ashburn (VA); Hybrid; USD 70,800 - 148,600; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A technology company is seeking a Mid Level Production Support Specialist in Ashburn, VA. The role involves developing incident management processes, providing user support, and ensuring accurate training materials. Applicants should have a B.S. degree in Computer Science and 5+ years of technical experience. The position requires U.S. citizenship and offers a hybrid work schedule.

Qualifications

• Must be a U.S. Citizen with the ability to pass CBP background investigation.
• 5+ years related technical experience.
• Must be available to work a hybrid schedule.

Responsibilities

• Develop incident management processes and provide user support.
• Collaborate with various teams to enhance training materials.
• Support critical processes outside of normal hours.

Skills

Excellent verbal and written communication skills

Understanding of the software development life cycle

Experience with ServiceNow Service Requests

Experience with JIRA

Education

College degree (B.S.) in Computer Science, Information Management Systems

Tools

ServiceNow

JIRA

Job description

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Job Summary:

CACI is currently seeking a Production Support Specialist to join their BEAGLE Agile Solution Factory Team supporting Customs and Border Control. The role involves collaborating with various teams to develop incident management processes, providing user support, and ensuring the accuracy of training materials.

Responsibilities:

• Serves as a backup to the Ops Integrator.

• Work with ASF Product Teams, Ops Integrator, SM and BA to develop SOPs and processes for incident management and resolution.

• Continuously update the confluence pages and training materials to ensure accuracy, relevance, and alignment with current practices.

• Engage in incident support for end users as needed across portfolio of systems.

• Support critical processes outside of normal hours to include nights, weekends and holidays.

• Monitor Tier 2 and 3 support ticket queues to promote rapid response by all portfolio teams.

• Review the vulnerability scans like Qualys, Web Inspect scans and report the issues to SM or BA to create the Jira stories for backlog

• Monitor Gitlab process for Auditing and SOD violations

Qualifications:

Required:

• Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria include, but not limited to: 3-year check for felony convictions, 1 year check for illegal drug use, 1 year of check for misconduct such as theft or fraud

• College degree (B.S.) in Computer Science, Information Management Systems, experience considered in lieu of degree

• Professional Experience: 5+ years related technical experience

• Excellent verbal and written communication skills

• Understanding of the software development life cycle and Agile methodology

• Experience with ServiceNow Service Requests

• Experience with JIRA

• Must be available to work a hybrid schedule with an on-site requirement in Ashburn, VA

Preferred:

• Experience managing operations in an Agile environment

• Experience with SecDevOps processes and/or tools

• Current and relevant experience with Customs and Border Protection (CBP) applications

Company:

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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