Production Support & Optimization Specialist

Staples, Inc.; Framingham (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus Plan and generous PTO

Flexible work arrangements

401(k) and comprehensive benefits

Associate store discount and perks

Job summary

Staples, Inc. is seeking a Production Support Specialist II to sustain and improve production functionality, equipment performance, and service delivery across its Print & Marketing Services network in North America.

The role collaborates with Store Operations, IT, vendors, and leadership to drive efficiency, cost controls, and project implementations that enhance printing operations and customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent combination of education and related work experience.
• Minimum of three years of related professional experience.
• Strong computer proficiency, including Microsoft Office applications.
• Experience leading projects with minimal supervision.
• Ability to influence cross-functional teams to meet objectives.

Responsibilities

• Partner with Print & Marketing Services and Store Operations teams to support production equipment, supplies, service programs, and pilot initiatives.
• Develop field communications, training materials, instructions, and reference documentation to support new programs and operational changes.
• Analyze pilot and operational results and provide recommendations to leadership.
• Manage testing and release processes for production equipment, software, and media across multiple vendor partners.
• Coordinate hardware and software deployment planning, testing, user acceptance testing, and rollout activities.
• Research and implement equipment, supply, and service solutions that improve operational efficiency, reduce costs, and support sales growth.
• Collaborate with vendors to streamline equipment configuration, software deployment, and support processes.
• Maintain production laboratory environments used for testing hardware and software prior to pilot and enterprise-wide deployment.
• Maintain and audit production item master data, service catalogs, product bill-of-materials data, and related cost information.
• Identify workflow gaps and help develop innovative solutions that improve production processes and service delivery.
• Provide reporting, analysis, and project updates to stakeholders across the organization.

Skills

Analytical thinking

Communication skills

Project management

Problem solving

Cross-functional collaboration

Technical aptitude

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Staples, Inc. is seeking a Production Support Specialist II to sustain and improve production functionality, equipment performance, and service delivery across its Print & Marketing Services network in North America.

The role collaborates with Store Operations, IT, vendors, and leadership to drive efficiency, cost controls, and project implementations that enhance printing operations and customer satisfaction.