Production Support & Ops Specialist II (Print & Marketing)

Staples; Framingham (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus Plan & paid time off

Flexible work arrangements

401(k) with company match

Store discount and more perks

Job summary

Staples is seeking a Production Support Specialist II to bolster our Print & Marketing Services network in North America. You will partner with Store Operations and IT to optimize production workflows, deploy new technologies, and support strategic initiatives that drive cost efficiency and customer satisfaction.

You will develop training materials, analyze pilot results, and manage testing and rollout of equipment and software across multiple vendors, ensuring smooth deployments and reliable

Qualifications

• Bachelor's degree or equivalent combination of education and related work experience.
• Minimum of three years of related professional experience.
• Strong computer proficiency, including Microsoft Office applications.
• Experience working independently with minimal supervision while managing projects and timelines.
• Ability to lead and influence cross-functional teams to achieve business objectives.
• Strong verbal, written, and interpersonal communication skills.
• Ability to investigate, troubleshoot, and resolve operational or technical issues.
• Strong time management and organizational skills.
• Results-oriented approach with a focus on quality and continuous improvement.

Responsibilities

• Partner with Print & Marketing Services and Store Operations teams to support production equipment, supplies, service programs, and pilot initiatives.
• Develop field communications, training materials, instructions, and reference documentation to support new programs and operational changes.
• Analyze pilot and operational results and provide recommendations to leadership.
• Manage testing and release processes for production equipment, software, and media across multiple vendor partners.
• Coordinate hardware and software deployment planning, testing, user acceptance testing, and rollout activities.
• Research and implement equipment, supply, and service solutions that improve operational efficiency, reduce costs, and support sales growth.
• Collaborate with vendors to streamline equipment configuration, software deployment, and support processes.
• Maintain production laboratory environments used for testing hardware and software prior to pilot and enterprise-wide deployment.
• Maintain and audit production item master data, service catalogs, product bill-of-materials data, and related cost information.
• Identify workflow gaps and help develop innovative solutions that improve production processes and service delivery.
• Provide reporting, analysis, and project updates to stakeholders across the organization.

Skills

Analytical skills

Communication

Project management

Continuous improvement

Independent work

Organizational skills

Customer focus

Technical aptitude

Education

Bachelor's degree

Print Science / PM / Operations degree

Tools

Microsoft Office

Job description

Staples is seeking a Production Support Specialist II to bolster our Print & Marketing Services network in North America. You will partner with Store Operations and IT to optimize production workflows, deploy new technologies, and support strategic initiatives that drive cost efficiency and customer satisfaction.

You will develop training materials, analyze pilot results, and manage testing and rollout of equipment and software across multiple vendors, ensuring smooth deployments and reliable