Applications Support Senior Analyst

Citi; Tampa (FL); On-site; USD 158,000 - 159,000; Full time

Job summary

Citi seeks an Applications Support Senior Analyst in Tampa to design, develop and support complex enterprise applications. You will build automation, CI/CD pipelines and monitoring to enhance performance and reliability across financial services platforms.

The role involves SDLC participation from requirements through deployment, with a focus on automation, testing, debugging and operational excellence. A strong Unix/SQL background and Kubernetes/OpenShift experience are valued.

Qualifications

• Bachelor’s degree in Computer Science or related field required.
• 5+ years of progressive experience in software engineering, development, testing and maintenance for enterprise applications.
• Experience with SDLC, CI/CD, and automation tools.

Responsibilities

• Design and develop solutions to complex application problems.
• Develop and validate software, perform unit/integration tests, and document procedures.
• Develop automation to improve operational efficiency and resiliency across platforms.

Skills

Unix Shell Scripting

Perl

SQL

PL/SQL

Java

Web App Development

PowerShell

Python

Kubernetes

CI/CD

GitHub

Education

Bachelor’s degree in Computer Science or related field

Tools

GitHub

OpenShift

UDeploy

Harness

ECS

ITRS Geneos

Splunk

AppDynamics

Grafana

OpenTelemetry

Job description

Citibank, N.A. seeks an Applications Support Senior Analyst for its Tampa, Florida location.

Duties: Design and develop solutions to complex application problems. Develop software system testing and validation procedures, programming and documentation. Participate in all phases of SDLC including requirements analysis, design, coding, code review, unit and integration testing, deployment, implementation, maintenance and enhancement. Develop enterprise applications automation solutions using Unix Shell Scripting, Perl, SQL, PL/SQL, HTML, XML, .Net, Java, Web Application Development, Windows Scripting, PowerShell and Python to automate processes, improve operational efficiency and enhance resiliency. Design, develop, maintain and enhance end-to-end CI/CD pipelines using GitHub, SVN, BitBucket, Harness, UDeploy, OpenShift, ECS, Kubernetes to automate software build, testing, deployment and release processes. Develop database-driven solutions using Oracle, SQL Server and Teradata by creating SQL queries, PL/SQL packages, stored procedures, database objects and performance tuning solutions. Design and develop enterprise application monitoring solutions and dashboards using ITRS Geneos, Splunk, AppDynamics, Grafana, and OpenTelemetry to improve application performance, telemetry, intelligent alerting and system reliability. Analyze software defects and application issues affecting settlement processing; debug application code, perform root cause analysis, implement fixes and enhancements and improve application stability, efficiency and quality. Integrate AI-assisted software development tools into the SDLC to support code generation, code review, testing, debugging and technical documentation. Develop, implement and test One Touch Continuity-of-Business automation tools for N. America and LATAM applications to reduce recovery time, improve disaster recovery capabilities and enhance resiliency. Develop and implement AI-assisted application support solutions. Optimize distributed application performance by tuning Kafka messaging, database queries, application services, and software components to improve throughput, scalability and system performance. Provide technical guidance for enterprise software applications supporting global Custody and Settlement platforms. Collaborate to design, develop, integrate, test, deploy, and support enterprise software solutions. Review solutions, provide guidance, and promote software engineering best practices across Securities, Trading, Asset Services, Financial Messaging, and Credit Operations applications. Develop and maintain design documents, technical specifications, deployment procedures, architecture diagrams, operational runbooks and implementation documentation. Apply knowledge of LATAM financial markets, settlement processes and regulatory requirements to design and develop Custody Settlement applications supporting local market conventions, settlement cycles, corporate actions processing, FX controls, tax reporting and cross-border settlement compliance requirements. Troubleshoot and resolve application issues for securities settlement instructions across equities, fixed income and money market instruments. Monitor applications and triage issues for accurate and timely input of trade details into DTC, Euroclear and Clearstream settlement systems. Identify, investigate and resolve settlement failures to minimize financial exposure. Coordinate business operations, counterparties and custodians to confirm trade details. Investigate transaction details involving free-of-payment and delivery-versus-payment settlement instructions. Reconcile securities positions and cash balances against custodian records for Asset Servicing Applications for defect issues. Investigate and resolve breaks between internal books and external statements. Develop reporting solutions and database queries to distribute reconciliation reports. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols.

Requirements: Requires a Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering or related field and 5 years of progressive, post-baccalaureate experience as a Software Engineer, Technology Lead or related position involving software design, development, testing, deployment, troubleshooting and maintenance of enterprise applications and systems for the financial services industry. 5 years of experience must include: Systems management and integration; Performance monitoring and improvement of applications and systems; Troubleshooting and debugging applications and systems; Database management and optimization; Unix shell scripting, Perl, SQL, PL/SQL, HTML, XML, .Net, Java, web designing, Windows scripting, Windows PowerShell, and Python; Relational database management systems Oracle, MS SQL server; MS Windows Servers; Autosys, Control-M, Cron job, and Windows Task Scheduler; IBM Websphere MQ, Connect Direct, FTP/SFTP; GitHub, ECS, Kubernetes; ITRS Genes, Splunk and App Dynamics monitoring tools. At least 4 years must include: MSaaS Servers, UDeploy, OpenShift. EO Employer.

Wage Range: $157,851 to $158,900

Job Family Group: Technology

Job Family: Applications Support

Job Family Group

Job Family Group:

Job Family

Job Family:

Time Type

Full time

Primary Location

Tampa Florida United States

Primary Location Full Time Salary Range

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Wholesale Lending Operations Management.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Dec 01, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Equal Opportunity Employer

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