Production Support Engineer (SRE Observability)

Entech; Malvern (Chester County); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health, Dental, Vision, 401(k)

20 days PTO

Job summary

Entech is hiring a Production Support Engineer (SRE Observability) for a financial services client. This hybrid role requires onsite presence in Malvern, PA three days per week.

You will triage, investigate, and resolve production incidents, monitor health, and collaborate with development, infrastructure, and business teams. Candidates should have 5–8 years of relevant experience, with strong AWS/cloud skills and familiarity with observability tools like Splunk, Grafana, Honeycomb, CloudWatch,

Qualifications

• 5–8 years of production support or SRE experience.
• Strong AWS/Cloud experience.
• Experience with monitoring/observability tools (Splunk, Grafana, Honeycomb, CloudWatch).
• Familiarity with job scheduling/automation (Control-M).

Responsibilities

• Triage, investigate, and troubleshoot production incidents and service requests.
• Escalate incidents to appropriate teams while maintaining ownership and driving resolution.
• Monitor application health and respond to alerts in a timely manner.

Skills

AWS/Cloud

Observability/Monitoring

Incident management

Tools

Splunk

Grafana

Honeycomb

CloudWatch

Control-M

Job description

Going digital requires holistic thinking that puts humans at the center of everything. Entech delivers complete solutions including strategies, technologies, and implementation services to master digital convergence. We integrate our unique outside-in approach to people, processes, and technology to orchestrate digital empowerment to address today's business challenges. Mastering digital convergence at enterprise scale.

Entech is hiring a Production Support Engineer (SRE Observability) for a financial services client. This is a hybrid role that involves working onsite in Malvern, Pennsylvania (3 days per week)

Job Description

• Triage, investigate, and troubleshoot production incidents and service requests.
• Escalate incidents to appropriate teams when additional expertise is required, while maintaining ownership and driving resolution.
• Monitor application health and respond to alerts in a timely manner.
• Collaborate with development, infrastructure, and business teams to diagnose and resolve technical issues.
• Document troubleshooting procedures, root cause findings, and operational processes.
• Participate in incident management activities and post-incident reviews.
• Continuously learn new applications, technologies, and support processes to expand operational knowledge.
• Analyze application behavior, logs, databases, and cloud environments to identify root causes and resolve issues.

Qualification (5-8 minimum years required)

• Most important: Amazon Web Services (AWS)/Cloud experience
• Monitoring and observability platforms such as: Splunk, Grafana, Honeycomb, and AWS CloudWatch etc
• Control-M job scheduling and automation tools

Nice to have: (Not required, but an extra plus if you have the experience)

• Mainframe/Legacy technologies experience

Company Benefits (Can includes)

• Health, Dental, Vision, 401(k), 20 days of Paid Time Off (PTO)

Preference: W2

Schedule: Hybrid Work

Work Location: Malvern, PA

Additionally

Entech is an equal-opportunity employer.

This is an On-site role work schedule based out of Malvern, PA office three days on week

No Third-party candidates will be accepted, this is strictly a direct employment opportunity with Entech