Production Support Engineer New York

Man Group; New York (NY); On-site; USD 125,000 - 150,000; Full time

Job summary

Join a forward-thinking firm that thrives on technology and collaboration. As part of the OMS Support team, you'll provide critical application support, working closely with traders and investment professionals to enhance order management systems. This role offers a unique opportunity to influence the improvement of user experience while ensuring stability and efficiency in operations. With a commitment to employee growth and a supportive work environment, this is a chance to make a significant impact in a dynamic and innovative setting. Embrace the opportunity to work in a vibrant office in midtown Manhattan, where your contributions will be valued and recognized.

Benefits

Flexible working options

Paid community volunteering days

Comprehensive employee benefits

Discounted gym membership

Wellbeing programmes

Qualifications

• 2+ years of experience in business and technical application support.
• Strong desire to develop and deliver with logical problem-solving skills.

Responsibilities

• Provide 1st and 2nd line application support for Order Management systems.
• Manage incidents and problems, ensuring timely communication and resolution.

Skills

Application Support

Problem Solving

Communication Skills

Analytical Skills

SQL

Education

Bachelor's Degree

Tools

Zendesk

OpsGenie

CheckMK (Nagios)

Job description

Technology powers everything we do at Man Group. Our teams ensure the firm has a robust tech platform that facilitates alpha generation, portfolio management, trade execution, operations, compliance, risk management and accounting, as well as providing “firm-wide” end user collaboration tools. We are continually investing in our people, hardware, data and platform technology. We believe it’s the place to be if you want to work where open, forward-thinking, collaborative technology meets both quantitative and discretionary investment management.

Description of the role:

The OMS Support team provides 1st and 2nd line application support across our Order Management systems, covering both systematic and discretionary order flow. Each day provides the opportunity to work with our investment professionals, traders, operations team and technologists to ensure we can efficiently realise alpha across the markets we trade.

We are currently undertaking a strategic renewal of our Order Management systems and is therefore a great time to be part of the team with the opportunity to influence how we can improve the experience for our investment professionals.

Specific responsibilities:

1. Providing technical and business support to investment professionals, execution traders and support functions. This includes providing quick resolutions to app issues, driving stability and improvements to help the business to succeed.
2. 1st and 2nd level application support for business systems with escalation to software development team, Infrastructure technology teams, end users or third parties as appropriate.
3. Incident and Problem management, including input to post-incident reviews and resolution of follow up tasks including ensuring stakeholder communication is delivered in a timely manner and to a high standard.
4. Recording and managing issues using Zendesk and following through to successful resolution.
5. Identification of recurring issues that require development effort and the escalation and prioritisation of those items.
6. Monitor hardware, applications and environmental conditions of our Order Management systems using tools such as OpsGenie & CheckMK (Nagios).
7. Manage production releases of our Order Management systems.
8. Participate in Disaster Recovery planning, updating run books and DR tests.
9. Ensure that all procedures and policies are up to date in the knowledge base and are available for use by all members of the team.
10. Writing SQL scripts to resolve user queries, testing and scheduling weeknight or weekend releases.
11. Provide on call or out of hours support as the business requires.

Required skills and experience:

1. 2+ years’ experience in providing business and technical application support for a financial services institution.
2. Ability to communicate accurately and effectively in both written and verbal form.
3. Strong desire to develop and deliver.
4. Logical and analytical approach to problem solving.
5. Ability to organise and deliver on complex and time sensitive workload.

Advantageous skills and experience:

1. Worked with Front Office teams such as Portfolio Managers or Traders.
2. Interest in understanding the ways in which people work and how it makes them efficient in their role.
3. Ability to quickly gain understanding and expertise in new technologies, systems business processes.
4. Familiarity with FIX Protocol.
5. Good understanding of the trade lifecycle for FICC and equities.

Working Here:

Man Tech has a small company, no-attitude feel. It is flat structured, open, transparent and collaborative, and you will have plenty of opportunity to grow and have enormous impact on what we do. We are actively engaged with the broader technology community.

We’re fortunate enough to have a fantastic open-plan office in midtown Manhattan, and continually strive to make our environment a great place in which to work. We believe that agile working allows us to deliver the best business outcomes for our clients and investors as well as having a positive impact on work-life balance and the wellbeing of our staff.

Base Salary Range: The anticipated based salary range for this position is $125,000-$150,000 + benefits + a discretionary bonus. This is the base salary range that the Company believes it will pay for this position at the time of this posting based on the location and requirements of the position as well as the skills, qualifications, and experience of the applicant. The Firm reserves the right to modify this pay range at any time.

Our Culture, Values and Benefits at Man:

Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equal opportunities. At Man Group we believe that a diverse workforce is a critical factor in the success of our business and this is embedded in our culture and values.

Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme.

We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.

Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact [e-mail].

Man Group is a global, technology-empowered active investment management firm focused on delivering alpha and portfolio solutions for clients. Headquartered in London, we manage $174.9 billion* and operate across multiple offices globally.

We invest across a diverse range of strategies and asset classes, with a mix of long only and alternative strategies run on a discretionary and quantitative basis, across liquid and private markets. Our investment teams work within Man Group’s single operating platform, enabling them to invest with a high degree of empowerment while benefiting from the collaboration, strength and resources of the entire firm.

Our clients and the millions of retirees and savers they represent are at the heart of everything we do. We form deep and long-lasting relationships and create tailored solutions to help meet their unique needs.

We are committed to creating a diverse and inclusive workplace where difference is celebrated and everyone has an equal opportunity to thrive, as well as giving back and contributing positively to our communities.

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