Production Support Engineer — Incident Leader

Amount; Chicago (IL); Hybrid; USD 63,000 - 73,000; Full time

Job summary

Amount is seeking a talented Incident Manager to enhance incident response and management processes in Chicago, Illinois. The ideal candidate will have a technical background, strong leadership skills, and the ability to navigate complex environments. Responsibilities include problem-solving, managing incidents, and collaborating with cross-functional teams.

The role is hybrid, requiring on-site presence three days a week. Salary ranges between $63,000 and $73,000, with an emphasis on maintaining service quality and performance metrics.

Qualifications

• Technical and/or engineering background with SQL experience.
• 2 years of experience in incident coordination and execution.
• Experience in a fast-paced development environment.

Responsibilities

• Deep dive into issues through data analysis and problem-solving.
• Prioritize and triage incoming requests/issues.
• Lead incident resolution conversations and oversee technical bridge.

Skills

SQL queries

Incident management

Leadership under pressure

Communication

Collaboration with stakeholders

Tools

Confluence

Jira

PagerDuty

Sentry

Kibana

Job description

Amount is seeking a talented Incident Manager to enhance incident response and management processes in Chicago, Illinois. The ideal candidate will have a technical background, strong leadership skills, and the ability to navigate complex environments. Responsibilities include problem-solving, managing incidents, and collaborating with cross-functional teams.

The role is hybrid, requiring on-site presence three days a week. Salary ranges between $63,000 and $73,000, with an emphasis on maintaining service quality and performance metrics.