Production Support Engineer

Brooksource; United States; On-site; USD 60,000 - 139,000; Full time

Job summary

Join a forward-thinking company as a Production Support Engineer, where you'll be at the forefront of ensuring the stability of critical applications. This role emphasizes troubleshooting and incident response within a Microsoft-heavy environment, requiring expertise in .NET and SQL. You will collaborate with various teams to enhance operational efficiency and maintain high availability of services. With a strong focus on process improvement, you will have the opportunity to influence key decisions and drive impactful changes. If you thrive in dynamic settings and are passionate about technology, this position is perfect for you.

Benefits

Paid Time Off (PTO)

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Matching 401(k) Plan

Qualifications

• 7+ years of experience in Microsoft SQL Server and .NET technologies.
• 5+ years of hands-on experience on Azure.
• Strong knowledge of the .NET ecosystem including C#, ASP.NET, MVC, and .NET Core.

Responsibilities

• Monitor and support production environments running .NET applications and SQL Server databases.
• Respond promptly to production incidents and perform root cause analysis.
• Maintain Azure app services and data factory pipelines.

Skills

.NET

SQL Server

Azure

C#

Problem Solving

Communication

Debugging

Incident Response

Education

Bachelor’s degree in Information Technology

Practical Experience in Related Field

Tools

Azure Data Factory

Visual Studio

SQL Server Management Studio

Azure DevOps

GIT

Job description

The Production Support Engineer will be responsible for troubleshooting and restoring service to application services. You will also create Incident Response reports for all major incidents and help to communicate process improvements. This role focuses on production support rather than new development, requiring someone who can troubleshoot and debug .NET and SQL code before production runs—without escalating issues to core developers. The ideal candidate will have hands-on experience with SSIS packages, CI/CD pipelines, and Azure Data Factory (ADF) in a Microsoft-heavy environment.

Responsibilities

• Monitor and support production environments running .NET applications and SQL Server databases to ensure high availability and stability.
• Respond promptly to production incidents, performing root cause analysis using debugging tools like Visual studio, SQL server Management studio and application insights.
• Maintain azure app services, function apps, application gateways and azure data factory pipelines, windows services.
• Monitors dashboards and alerts and responds according to alerts as necessary.
• Responsible for incident escalation and establishing team meetings to bring resolution to high priority incidents.
• Creates reports, dashboards, and alerts as necessary to ensure that incidents are identified and resolved within SLA.
• Works with Product, Project, and Delivery teams to ensure successful deployments of new code to lower environments and Production.
• Ability to identify bottlenecks in both application and database performance and apply fixes.
• May design, code, benchmark test, debug and document programs.
• Analyzes documentation supporting changes in a complex production environment.
• Will communicate status of operations to allow for immediate response to service disruptions.

Basic Qualifications, Preferred Skills, Experience, And Education

• Bachelor’s degree in information technology, Computer Science or related field or related practical experience.
• 7+ years of experience in Microsoft SQL server and .NET technologies.
• 5+ years of hands-on experience on Azure
• Strong knowledge of the .NET ecosystem, including c#, ASP.NET, MVC and .NET core.
• Proficiency in SQL server management: Write, maintain, and optimize SQL queries, stored procedures and triggers.
• Experience with azure services like web apps, function apps, Azure data factory pipelines, storage accounts and key vault.
• Familiarity with version controlling systems like GIT, Azure repos.
• Strong, analytical, problem solving, organizational, communication and interpersonal skills are required.
• Familiarity with deployments using Azure DevOps.
• Attention to detail and maintaining high quality standards is a must
• Ability to prioritize and manage concurrent issues, demonstrate initiative, and work independently with minimal supervision
• Excellent communication skills, both verbal and written, along with the ability to influence and demonstrate confidence in communications with senior level management.
• Adapt at learning and applying new technologies and solving new problems.
• Ability to understand and translate business requirements into data and technical requirements.
• Positive and flexible attitude to enable adjusting to different needs in an ever-changing environment.
• Foster a team culture of accountability, communication, and self-management.
• Consistently attain/exceed individual and team goals.

Benefits packages includes:

• Paid Time Off (PTO)
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Matching 401(k) Plan

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Medical insurance

Vision insurance

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