L3 Support

Tata Consultancy Services; Minnesota City (MN); On-site; USD 90,000 - 100,000; Full time

Job summary

A leading IT consulting firm is looking for an Associate to manage Salesforce implementations in Minnesota City. Key responsibilities include defining system needs, creating technical documentation, and leading stakeholder sessions. Candidates should have relevant certifications in sales and field services, and strong knowledge of Salesforce.com technology. This full-time role offers a competitive salary of $90,000 - $100,000 annually.

Qualifications

• Working knowledge in Salesforce.com and Field Service.
• Ability to lead client-facing roles effectively.
• Experience in writing user stories aligned to product capabilities.

Responsibilities

• Define system landscape and identify gaps.
• Lead and implement technology-enabled business solutions.
• Create and maintain documentation for Salesforce projects.

Skills

Sales, service certifications

Field Service certification

CRM solution delivery

Data migration and integration

Salesforce.com technology

Job description

Base pay range

$90,000.00/yr - $100,000.00/yr

Associate @ Tata Consultancy Services | IT Recruitment, Programming

Position- TWS/ IWS – L3 Support

Responsibilities

• Field Service certification preferred and working knowledge in mandatory
• Sales, service certifications required
• Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution
• Working knowledge in data migration and integration
• Demonstrated ability to design and implement technology-enabled business solutions in client-facing and team leadership roles (e.g. functional lead, work-stream lead, etc)
• Write user stories aligning to product capabilities of Field Service (FSL)
• Hands on work on the existing Salesforce implementation
• Lead defining and practical business solutions based on Salesforce.com technology implementing; experience leading executive discovery sessions
• Understand requirements (functional and technical) needed to address client needs
• Perform routine administration functions for Salesforce.com
• Create documentation (e.g., training, communications, release notes, user stories, test scripts, process flows) associated with Salesforce projects
• Actively co-ordinate and participate in SIT and UAT
• Co-ordinate with business and IT stakeholders
• Report regular progress on projects
• Testing and training strategies

Seniority level

• Associate

Employment type

• Full-time

Industries

• IT Services and IT Consulting