Production Support Engineer

Photon; Las Vegas (NV); On-site; USD 110,000 - 140,000; Full time

Job summary

Photon is seeking a ProdOps Engineer (Java Production Support) to join our Digital Engineering team in Las Vegas. The role focuses on hands-on troubleshooting of live Java applications, production monitoring, and end-to-end issue resolution.

You will work directly with code and logs, support GitLab pipelines, and perform RCA for production incidents. The position is listed as FTE/Contract with onsite work from Monday to Friday in Las Vegas, NV.

Qualifications

• This role requires hands-on Java application troubleshooting in production.
• Experience in production incidents, RCA, and end-to-end resolution.
• Background moving from Java development to ProdOps/DevOps-oriented support.

Responsibilities

• Troubleshoot live enterprise Java applications directly in code/logs.
• Monitor production systems and pipelines, especially GitLab deployments.
• Perform root cause analysis and drive end-to-end issue resolution.
• Collaborate with cross-functional teams to stabilize production

Skills

Java production support

SRE

DevOps

GitLab

Root cause analysis

Education

Bachelor's Degree in Computers or Equivalent

Tools

GitLab

Job description

We are hiring ProdOps Engineer (Java Production Support)- to join our Digital Engineering team.

Who are we?

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o.

Job Type: FTE/Contract

Job Location: Las Vegas, NV (Onsite - Mon to Fri)

Description

This is a Java Production Support / ProdOps role supporting live enterprise applications - not a pure infrastructure position, since the infrastructure is already built out. The focus is on hands-on Java application troubleshooting, production monitoring, GitLab pipeline support, root cause analysis, and end-to-end issue resolution.

What we're looking for

• A background that started in Java development and moved into ProdOps, application support, SRE, or DevOps-oriented production support.
• Ability to troubleshoot application issues directly - going into the code and logs to find the problem, rather than monitoring infrastructure or routing tickets to other teams.
• Hands-on GitLab pipeline experience, including supporting deployments and making pipeline changes as needed.
• Demonstrated experience handling production incidents, performing root cause analysis, and resolving issues end to end.

Qualification: Bachelor's Degree in Computers or Equivalent