Production Support Engineer

KellyMitchell Group; Chicago (IL); On-site; USD 50,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned Profit Sharing (ESOP) 4

401K plan

Job summary

KellyMitchell Group in Chicago, IL seeks a senior Production Support / Infrastructure Specialist to own production operations in a highly automated AWS environment, serving as the primary production administrator and driving stability, security, and process improvements across development, testing, and production environments.

The ideal candidate has deep AWS expertise, strong Linux administration skills, and a track record of enhancing operational processes, documentation, and support

Qualifications

• Experience supporting business-critical production environments and incident resolution.
• Hands-on AWS services administration (EC2, S3, Lambda, CloudWatch, VPCs).
• Strong Red Hat Linux patching, maintenance, and troubleshooting.

Responsibilities

• Ensure stability, security, availability, and readiness of the IAA platform and related services.
• Administer and maintain AWS cloud environments across Development, UAT, Production.
• Monitor performance, identify issues, and respond to alerts to minimize disruption.
• Provide production support for applications, databases, reporting tools, and data pipelines.
• Troubleshoot and resolve incidents, performing root cause analysis when required.
• Manage user onboarding, MFA, and access provisioning per security standards.
• Support vulnerability management, patching, certificate lifecycle, and remediation.

Skills

AWS operations

Linux administration

Incident management

Stakeholder communication

CI/CD awareness

Tools

ServiceNow

GitLab/GitHub

Azure DevOps

Job description

Our team is seeking a senior Production Support / Infrastructure Specialist to take ownership of production operations within a highly automated AWS environment. This role will serve as the primary production administrator, with responsibility for maintaining system stability, managing operational processes, and supporting the evolution of the organization's production support model. The ideal candidate will bring deep AWS expertise, strong Linux administration skills, and a proven track record of improving operational processes, documentation, and support frameworks. While SAP/S4 HANA experience is beneficial, it is not required. This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.

Core Responsibilities

• Ensure the stability, security, availability, and operational readiness of the IAA platform and related services
• Administer, support, and maintain AWS cloud environments and server infrastructure across Development, UAT, and Production environments
• Monitor application and infrastructure performance, proactively identify issues, and respond to alerts to minimize operational disruption
• Provide production support for the IAA platform, including integrated applications, databases, reporting tools, data pipelines, and external services
• Troubleshoot, investigate, and resolve application, infrastructure, access, and production-related incidents, performing root cause analysis when required
• Manage user onboarding, access provisioning, permissions, MFA setup, and authentication processes in accordance with security and compliance standards
• Support vulnerability management, patching activities, certificate lifecycle management, and remediation efforts to maintain secure environments
• Maintain Linux and Windows server environments, including system upgrades, patch management, routine maintenance, and environment readiness activities
• Partner closely with development, infrastructure, InfoSec, accounting, and service desk teams to resolve issues, support business initiatives, and improve platform performance
• Develop and maintain operational documentation, runbooks, support procedures, and knowledge base materials to support efficient service delivery
• Identify opportunities to improve operational efficiency, automate manual processes, reduce risk, and enhance support workflows
• Support infrastructure expansion, platform enhancements, and new technology integrations while ensuring ongoing system reliability and compliance

Required Skills/Experience (Must-Haves)

• Demonstrated experience supporting business-critical applications in production environments, including incident resolution, root cause analysis, ticket management, and stakeholder communication
• Hands‑on experience administering and troubleshooting AWS services, including EC2, S3, Lambda, CloudWatch, VPCs, Bastion Hosts, and AWS Certificate Manager
• Strong knowledge of Red Hat Enterprise Linux administration, including patch management, system maintenance, package management, server reboots, and shell-based troubleshooting
• Experience with user access provisioning, MFA administration, Okta, vulnerability remediation, certificate management, and security compliance processes
• Proficiency with operational and support tools such as ServiceNow, GitLab/GitHub, Azure DevOps, monitoring platforms, and incident management workflows
• Excellent collaboration and communication skills, with the ability to work effectively across technical and business teams, document processes, manage operational risks, and drive issue resolution

Preferred Skills/Experience (Nice-to-Haves)

• Experience supporting investment accounting, financial reporting, asset management, or other regulated financial services platforms
• Working knowledge of Snowflake concepts, data pipelines, batch processing, or downstream reporting integrations
• Prior experience supporting globally distributed applications or multi‑region cloud environments
• Familiarity with automation or scripting using shell scripts, Python, GitLab CI/CD, or infrastructure-as-code concepts
• Experience working with certificate automation, secrets management, Venafi, or enterprise certificate renewal processes
• Practical exposure to SAP S/4HANA or SAP HANA, PostgreSQL, ETL workflows, file‑based integrations, S3-backed storage patterns, and production data/reporting support
• Exposure to ITIL‑based support processes, change management, incident management, problem management, or operational risk controls
• Ability to translate recurring support issues into process improvements, runbooks, monitoring enhancements, or automation opportunities

Key Competencies & Behaviors

• Owning production administration and support activities across AWS‑hosted environments
• Leading and supporting the ongoing ServiceNow migration initiative
• Building scalable operational processes and documentation
• Capturing institutional knowledge from existing team members and transitioning into primary production ownership
• Helping establish and scale a dedicated production support team
• Supporting the organization's roadmap from current business-hour coverage toward a future global 24x5 and eventually 24x7 support model

The hiring team is looking for a candidate who:

• Has deep AWS operational expertise
• Demonstrates strong Linux administration and patch management experience
• Understands modern DevOps practices and CI/CD pipelines
• Has successfully driven process improvements and operational efficiencies
• Is highly independent and self‑sufficient
• Possesses excellent communication and cross‑functional collaboration skills
• Can lead interactions across Operations, Development, Product, and Infrastructure teams
• Has experience creating documentation, runbooks, and knowledge‑sharing processes
• Is interested in helping build and mentor a growing production support organization

Work Environment

Work location: Chicago, IL

Work Model: Onsite 3 days per week. Anchor days: 3 days flex

Compensation & Benefits

Pay Range: The approximate pay range for this position is between $36.00 and $52.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee‑Owned Profit Sharing (ESOP) 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee‑owned, women‑led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.