IT Front Office Support - Equity trading

Talan Group; New York (NY); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

401(k) retirement plan with company matching

15 days of paid vacation

8 paid holidays + sick days + personal days

Health, dental, and vision insurance

Health, dental, and vision insurance plans

Job summary

A global consulting and technology firm in New York is seeking an experienced Front Office IT Support Analyst to provide essential support on trading applications. The ideal candidate possesses strong financial products knowledge and experience in a front-office trading environment. This role offers a competitive salary range of US$90,000 - US$105,000 and a range of benefits including 401(k) matching and health insurance.

Qualifications

• 3-5 years of experience as a Support Analyst in Front Office trading environment.
• Ability to perform functional testing and analyze data.

Responsibilities

• Provide Level 1 support for Front Office trading applications.
• Respond to trader inquiries and resolve incidents quickly.
• Build relationships with trading desks for system issues.
• Gather and document business requirements for enhancements.
• Perform functional testing of new releases and bug fixes.
• Liaise with IT Development teams for timely fixes.
• Monitor system performance and address user issues.
• Communicate clearly with stakeholders and management.

Skills

Financial products knowledge

Trade workflows expertise

SQL proficiency

Interpersonal skills

Communication skills

Ability to multitask

Education

Bachelor's or Master’s degree in Finance

Tools

Trading systems (Fidessa, Markitwire, Sophis)

Job description

IT Front Office Support - Equity trading

With over 7,000 experts in 20 countries, Talan is a global consulting and technology group dedicated to accelerating our clients' transformation through technology, data, and innovation. We’re proud to be a Certified Great Place to Work and are on track to reach €1 billion in revenue by 2025. At Talan, our philosophy is simple yet powerful: Positive Innovation—leveraging technology to benefit people and society.

Job Description

We are seeking a talented Front Office IT Support Analyst to join our Global Markets Support team. The ideal candidate will have strong knowledge of financial products and workflows, with a passion for supporting traders and enhancing critical trading applications. As a member of our team, you will work directly with trading desks and IT teams, providing first‑line support on trade execution, booking, pricing, P&L, and risk management systems. You will have the chance to contribute to system enhancements, troubleshoot production issues in real time, and ensure smooth operations on the trading floor.

Role and responsibilities

• Provide Level 1 functional and technical support for Front Office trading applications across Equity, Credit, Rates, FX, and Commodities.
• Respond to trader inquiries, resolve incidents quickly, and elevate issues as needed.
• Build strong relationships with trading desks and act as the first point of contact for system issues.
• Gather and document business requirements for new features and system enhancements.
• Perform functional testing of new releases, bug fixes, and system updates.
• Liaise with IT Development teams locally and globally to ensure timely delivery of fixes and enhancements.
• Monitor system performance to proactively identify and address issues impacting user experience.
• Provide status updates and maintain clear communication with stakeholders and management.

If you are an IT FO Support Analyst with strong communication skills and a passion for front‑office systems, we encourage you to apply and grow your career in a fast‑paced, dynamic environment.

#LI-MNRK

Qualifications

• Bachelor’s or Master’s degree in Finance, Computer Science, or a related field.
• 3‑5 years of experience as a Support Analyst in a Front Office trading environment (Equities, Credit, Rates, FX, or Commodities).
• Strong knowledge of financial products and trade workflows: derivatives, structured products, repos, TRS, bonds, CLOs, etc.
• Hands‑on experience with trading systems (Fidessa, Markitwire, Sophis, Dash, or similar) and knowledge of P&L and risk management tools.
• Ability to perform functional testing (UAT, regression, bug fixes) and translate business requirements into clear technical specifications.
• Solid understanding of SQL and ability to perform data analysis (queries, joins, troubleshooting).
• Strong interpersonal and communication skills with the ability to build trust with traders and front‑office stakeholders.
• Demonstrated ability to multi‑task and prioritize in a high‑pressure, fast‑paced trading floor environment.
• Knowledge of Agile practices and methodologies is a plus.

At Talan, we invest in our employees' well‑being and empower them with benefits, including:

• 💵 The salary range for this role is US$90,000 - US$105,000
• 💸 401(k) retirement plan with company matching
• 🌴 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 📴 8 paid holidays + 5 sick days + 2 personal days per year
• ❤️🩹 Company health, dental, and vision insurance plans + FSA
• 🦺 Voluntary STD and LTD

All your information will be kept confidential according to EEO guidelines.