Production Support Analyst: Incident Mgmt & Automation

Citi; New York (NY); On-site; USD 95,000 - 116,000; Full time

Job summary

Citi's Full Time Technology Analyst Program invites talented graduates to join a global technology community in New York. You will rotate across teams, build broad skillsets, and contribute to scalable, low-latency enterprise systems while learning through a structured training program starting in July.

The program emphasizes hands-on incident management, tooling development, and exposure to cloud, Kubernetes, and data analytics.

Qualifications

• Graduation between Dec 2026 and May 2027.
• Educational background in a tech discipline.
• GPA or equivalent preferred.
• Ability to work in a global, collaborative, agile environment.
• Willingness to learn Generative AI applications for business problems.

Responsibilities

• Provide production support and ensure system stability and performance.
• Engage in monitoring, incident, and problem management activities.
• Develop tooling and automation to streamline processes.
• Collaborate across teams to understand and support Citi’s digital platforms.

Skills

Communication

Leadership

Project management

Agile experience

Generative AI awareness

Python scripting

Problem solving

Education

Bachelor’s degree in a tech field

Tools

GitHub Copilot

Kubernetes

SQL/Oracle/PostgreSQL

ITRS Geneos

Grafana

Job description

Citi's Full Time Technology Analyst Program invites talented graduates to join a global technology community in New York. You will rotate across teams, build broad skillsets, and contribute to scalable, low-latency enterprise systems while learning through a structured training program starting in July.

The program emphasizes hands-on incident management, tooling development, and exposure to cloud, Kubernetes, and data analytics.