Production Support Analyst

PlanIT Group, LLC; Washington (District of Columbia); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Production Support Analyst to support Federal customers in Washington, DC. The role involves ensuring application availability, assisting in deployments, and leading incident responses. Ideal candidates will have extensive experience in software development, SQL, and UNIX, and must be able to obtain a Public Trust clearance.

Qualifications

• Minimum 13 years of experience in software development.
• At least 4 years in Web-based design/development.
• Able to obtain a Public Trust clearance.

Responsibilities

• Ensure applications are fully available to stakeholders.
• Assist development teams in deployments and troubleshooting.
• Lead incident response calls and create after action reports.

Skills

SQL

UNIX

Communication

Education

Degree in Software Engineering or Computer Science

Tools

ServiceNow

Splunk Enterprise

GCP Cloud Monitoring

Job description

Join to apply for the Production Support Analyst role at PlanIT Group, LLC

PlanIT Group is seeking a Production Support Analyst to support our Federal customer in the Washington, DC area. The ideal candidate will be responsible for working across designated teams to ensure applications are fully available to all stakeholders and customers. This individual will assist development teams in deployments, routine patching, and system application monitoring / troubleshooting. Will analyze and evaluate complex data file processing, help translate customer reporting requirements, create reports, and provide application testing and validations. Will lead incident response calls and contribute / create after action reports.

Job Title: Production Support Analyst

Location: Remote

Start Date: 03/03/25

Duration: One year plus annual extensions

Overview

The Production Support Analyst is responsible for working across designated teams to ensure applications are fully available to all stakeholders and customers. This individual will assist development teams in deployments, routine patching, and system application monitoring / troubleshooting. Will analyze and evaluate complex data file processing, help translate customer reporting requirements, create reports, and provide application testing and validations. Will lead incident response calls and contribute / create after action reports.

Required Skills/Experience

• Strong working knowledge of SQL. Ability to understand and write complex SQL using select statements, views, joins, indexing and to create report data.
• Demonstrated experience using UNIX commands to manage production Linux servers, including creation and maintenance of shell scripts to manage application activities.
• Demonstrated experience using SQL query on Oracle Databases to perform database lookups.

Strong Knowledge Of One Or More Of The Following

• Incident Management – Ability to lead as a Critical Incident Manager to restore production applications impacting events.
• Ability to quickly respond to system alerting to reduce application downtime to customers.
• Strong written and verbal communication skills and proven ability to effectively work directly with stakeholders, executives, and technical staff.
• Effective liaison between business and technical teams.
• Demonstrated knowledge of hardware, software, and operating system terminology, usage, and characteristics.
• Strong facilitation skills to effectively lead Production Support Application Monitoring in real-time.

Desired Experience Using

• Agile methodologies, Version One, ServiceNow, Application Lifecycle Management (ALM), logging tools such as Splunk Enterprise, monitoring tools such as Neustar and AppDynamics.
• Experience with cloud monitoring tools such as GCP Cloud Monitoring (Stackdriver) is a plus.

Additional Required Skills/Experience

• A minimum of thirteen (13) years of experience in software development, with at least 4 years of experience in Web-based design/development.
• A degree from an accredited College/University in Software Engineering, Computer Science.
• Able to perform all functional duties independently.
• Experience training/mentoring less experienced personnel.
• Moderate knowledge of and experience with designing, developing, implementing, and maintaining complex Web-based software systems.
• Moderate experience developing/supporting software applications using Java and more than one of these technologies: Active Server Pages (ASP), JavaScript, Oracle DBMS, SQL Server DBMS, Visual Basic, HTML.
• Experience collaborating with end users to define new Web-based software system requirements.
• Experience authoring or contributing to software-related documentation such as requirements specifications, design documents, technical manuals, and user manuals.
• Able to obtain a Public Trust clearance.
• Excellent communication skills.

Additional Provisions

• Must be able to obtain a Public Trust Clearance.
• Pass both a client-mandated clearance process including drug screening, criminal history check, and credit check.
• All candidates must be US Citizens or US Permanent Residents / Green Card holders.
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)