Production Support Analyst

FDM Group; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Join a forward-thinking consultancy that empowers individuals to thrive in technology. As a Production Support Analyst, you'll dive into diverse roles, enhancing system reliability and contributing to client success across various industries. With a focus on continuous learning, you'll gain essential skills in a practice-based environment and embark on a rewarding career journey. This innovative firm is dedicated to your growth, offering opportunities to upskill and adapt in a dynamic tech landscape, ensuring your career flourishes as you tackle exciting challenges.

Benefits

Medical Insurance

Vision Insurance

401(k)

Disability Insurance

Continuous Support

Upskilling Opportunities

Relocation Support

Comprehensive Benefits Package

Qualifications

• Passion for technology and willingness to learn.
• Ability to work in a team and communicate effectively.

Responsibilities

• Support business-critical IT operations and infrastructures.
• Contribute to incident management and system reliability.

Skills

Communication Skills

Team Collaboration

Interest in Technology

IT Service Management

Agile Methodologies

Networking

Education

Associate's Degree

Bachelor's Degree

Tools

Linux

Windows Server

Python

SQL

Terraform

Docker

Job description

Join to apply for the Production Support Analyst role at FDM Group

Join to apply for the Production Support Analyst role at FDM Group

Join our IT Operations Team and ensure the security and resilience of our clients’ IT estates.

We equip you with the technical capabilities to support business-critical horizontal and vertical responsibilities, as well as specialist areas such as infrastructure and security.

This Practice will have you diving into diverse, rewarding roles on client assignments where you will be supporting on-premises, hybrid, and cloud infrastructures. You will contribute to incident management, lead technology change or transformation, and play a key role in enhancing system reliability through continuous integration and automated deployments. You will be facilitating long-term operational success for our clients.

About this role

We welcome candidates from all degree backgrounds, no STEM experience required. Show us your passion for tech and we’ll show you the skills for success on your career journey.

You’ll join FDM as a Consultant within our IT Operations Practice, where you’ll start your journey developing key skills in a practice-based learning environment for 6 weeks. You will then be able to start delivering large-scale projects for our clients across a wide range of industries. You could be taking on roles such as Production and Application Support Analyst, DevOps Engineer, System and Network Administrator or Site Reliability Engineer, with access to continuous upskilling and career development opportunities.

Where ambition meets opportunity

At FDM we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want.

Your skill sets will grow. Clients will value your increased expertise. And your career will thrive exponentially.

Minimum Qualifications

• Associate’s degree or higher
• Excellent communication skills and proven ability to work in a team
• Demonstrable interest and desire to work in technology
• Able to commit to work for FDM for a minimum of two years as a Consultant following the initial training period
• Legally authorized to work in the US without employer sponsorship

Desirable Technical Qualifications

While proficiency in the following areas is not required, familiarity with any of the below will serve as a significant asset:

• IT Service Management
• Agile Methodologies
• Operating Systems such as Linux and Windows Server
• Python
• Networking
• Database management with SQL
• Cloud technologies
• Information Security
• Infrastructure as Code (Terraform)
• Containerization (Docker)

Please note all client assignments will require physical presence in an office. Office locations for assignments include but are not limited to: New York, Texas, Florida, North Carolina, Georgia, Chicago or Boston.

• Coaching, continuous support and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work on exciting projects
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skill set within your field.
• Potential to qualify for relocation support
• Comprehensive and competitive benefits package

About FDM

FDM is an award-winning global business and technology consultancy powering the people behind tech and innovation for over 30 years. We collaborate with world-leading companies to identify the expertise they need, exactly when they need it. We have helped successfully launch nearly 25,000 careers globally to date and are a trusted partner to over 300 companies worldwide.

FDM has 4,000+ employees worldwide, with over 90 nationalities working together as a team. From our origins in Brighton, UK, FDM now has 18 centres located across North America, Europe and Asia-Pacific and is now on the FTSE4Good Index.

Dedicated to Diversity, Equity and Inclusion

FDM Group’s mission is to make tech and business careers accessible for everyone. Our diverse team of 90+ nationalities thrive on differences, fuels innovation through varied experiences, and celebrates shared successes. As an Equal Opportunity Employer that is listed on the FTSE4Good Index, FDM ensures every qualified applicant, regardless of race, color, religion, sex, sexual orientation, national origin, age, disability or any other status protected by federal or provincial law, gets the chance they deserve.

Additional Considerations

FDM utilizes two ‘Automated Employment Decision Tools’ (AEDTs) to assist in evaluating candidates for its Career Development Program. Compliant with New York law, both vendors providing the AEDT have conducted a bias audit of their product, the results of which are contained here and here. Please note that FDM has used Vervoe since December 2023 and Arctic Shores since May 2024. If you wish to be assessed without the use of either AEDT, you can request an alternative assessment method from your assigned recruiter at the beginning of the recruitment process.

FDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Massachusetts, Maryland, Maine, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Engineering, and Information Technology

Referrals increase your chances of interviewing at FDM Group by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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