Production & Service Manager

TrustalRecruiting; Santa Rosa (CA); On-site; USD 125,000 - 200,000; Full time

Benefits offered by this job

Equity opportunities

Company vehicle

Health insurance

401(k) with match

Paid time off

Mon-Fri schedule

Occasional Saturdays (remote)

Job summary

Clean Crawlspace, Inc. seeks an Operations Manager to serve as the #2 leader, owning service and production. You’ll streamline systems, manage field crews, and optimize job scopes so leadership can focus on strategy.

This hands-on role starts early (6:30 AM), ~50 hours/week, M–F with occasional weekends, and may require inspecting crawlspaces with crews to ensure standards are met. Equity potential exists for the right leader.

Qualifications

• 5+ years in operations/general management for a growing home services company.
• Proven track record of scaling a home services business from under $10M to double size in 5 years (required).
• Industry background in home services (HVAC, plumbing, pest control, crawlspace/waterproofing).
• Candidates with grassroots ascent (laborer to leader) earn respect and credibility.
• Willingness to enter crawlspaces during onboarding, audits, and training sessions.
• Bilingual Spanish/English is strongly preferred for crew communication.
• Comfort with modern CRMs/software (Salesforce a plus).
• Must live within a 30-minute commute of Santa Rosa, CA office.

Responsibilities

• Lead 11 crews (and growing) and run weekly production meetings.
• Audit sold job files for scope accuracy and protect margins.
• Resolve complex customer issues and elevate as needed.
• Hire and mentor a Production Manager as revenue grows.
• Field leadership to train crews and audit standards in the field.

Skills

Management

Scaling experience

Home services

Grassroots credibility

Crawlspace knowledge

Bilingual Spanish/English

CRM / Salesforce

Tools

Salesforce

Job description

Operations Manager (#2 Executive Leader) | Scale an $8M Market Leader to $15M+ | $150K–$200K OTE + Equity Potential

Aboutthe Company

For over 22 years, Clean Crawlspace, Inc. has been the dominant specialty home services brand for crawlspace work in Greater Bay Area. Built on integrity, quality work, and respect, we serve over 8,500 loyal customers with a team of35 employees). We are part of a nationwide contractor network, and have been featured on HGTV 3 times.

Because our specialized niche has little competition, we enjoy immense market opportunity. Led by an owner who is down-to-earth, deeply compassionate, and committed to doing right by both employees and clients, we are entering our most exciting growth phase yet: scaling from $8M in revenue to $16M over the next 5 or so years.

About the Role

We are seeking an operational powerhouse, an Operations Manager, to serve as our #2 leader - a true partner to the owner who will take full ownership of Service and Production. Right now, our owner is stretched across sales and operations; your mission is to streamline systems, manage field crews, and optimize job scopes so leadership can focus on the business rather than in it.

You will lead 11 crews (at present and growing), hold weekly production meetings, audit incoming sales proposals for scope accuracy, and personally resolve elevated customer situations. As revenue increases, you will also hire and mentor a Production Manager. This is a hands-on, high-impact role requiring early morning presence (6:30 AM start, ~50 hours/week, M–F and occasional weekends) and a willingness and ability to physically inspect crawlspaces alongside crews during onboarding to master our standards.

What's In It for You

• Total Target Compensation: $125,000 Base Salary + On Target Earnings Bonus $75K = OTE $200K


• Equity & Exit Upside: Milestone-based profit sharing with equity percentage opportunities for the right leader.


• Company Vehicle: Dedicated take-home company vehicle provided.


• Health & Wellness: Kaiser Medical Insurance.


• Retirement: 401(k) with up to 4% company match.


• Paid Time Off: Executive PTO (vacation) structure.


• Work-Life Balance: Monday through Friday schedule.


• Rare Saturday involvement (remotely).

Core Responsibilities

• Crew Management & Efficiency: Currently oversee 11 crews (and growing). Conduct weekly production meetings, analyze team output and optimize margins.


• Scope & Proposal Auditing: Review sold job files before dispatch to catch errors, correct scope oversights, and safeguard profit margins.


• Service & Customer Resolution: Handle complex job re-evaluations, address customer concerns promptly, and maintain our high reputation.


• Field Leadership & Training: Get into the field - and physically into crawlspaces when needed - to evaluate work quality, train crews, and audit standards.


• KPI Management: Track and drive key operational metrics, including:




• Installation Quality: Callback and rework rate as a percentage of total jobs.


• Job File Quality: Scope accuracy and pre-dispatch approval rate.


• Production Output: Jobs completed per crew per week and schedule adherence.


• Customer Experience: Review ratings and average time to complaint resolution.


• Crew Retention & Safety: Installer retention rates and recordable incident tracking.

Required & Preferred Experience

• Management Experience: At least 5 years of experience as an operations and/or general manager for a $5M+ and growing home services company.


• Proven Scaling Experience: Demonstrated track record of leading a home services business from under $10M to double its size in 5 years. (Required)


• Industry Background: Deep understanding of the Home Services sector such as HVAC, plumbing, pest control, mold remediation, or crawlspace/waterproofing. (Required)


• Grassroots Credibility: Candidates who have worked their way up from laborer, crew lead, or foreman to command natural respect from installers (Required)


• Physical Capability: Ability and willingness to enter crawlspaces during onboarding, quality audits, and crew training sessions. (Required)


• Bilingual Skills: Spanish/English fluency is strongly preferred to communicate effectively with our installation crews.


• Tech Adaptability: Comfortable using modern CRMs/software (Salesforce experience is a strong plus).


• Location: Must live within a 30-minute commute of our Santa Rosa, CA office.

Key Attributes for Success

• Firm Yet Compassionate Leadership: You earn respect through shared experience and handle crew members with empathy while maintaining strict accountability.


• Systems & Efficiency Mindset: You naturally see operational bottlenecks and take initiative to build repeatable processes that increase throughput.


• Word-As-Bond Integrity: You believe in doing what you say you’ll do, caring for people, and executing with pride.

Why Join Us?

If you are an operational leader who knows how to command respect in the shop, streamline field production, and drive real top-line growth, this is your rare chance to secure a #2 leadership seat with true equity upside.

As our new Operations Manager, you’ll work alongside a supportive owner in a low-competition, high-demand market where your impact directly dictates the company's success. Step into a role where your hard work yields tangible wealth, respect, and long-term ownership.

Clean Crawlspace, Inc. is an equal opportunity employer.