Production Service Clerk

Coilmaster Corporation; Tennessee; On-site; USD 30,000 - 42,000; Full time

Job summary

Coilmaster Corporation is seeking a Production Service Clerk in Moscow, TN to handle customer inquiries, process orders, and manage documentation related to shipments. The role requires precision, basic math, and good communication with supervisors and production staff.

Ideal candidates will have a High School diploma or GED and 3–6 months of related experience, with proficiency in Microsoft Office and data entry. Office-based with potential movement to the plant floor as needed.

Qualifications

• Strong math and measurement understanding, able to read blueprints.
• Detail-oriented with high accuracy and quality standards.
• Evidence of reliable attendance and teamwork in a production setting.

Responsibilities

• Respond to customer inquiries via phone and email.
• Process orders and transactions, maintaining accurate records.
• Prepare paperwork for consignments or service shipments and escalate complex issues as needed.

Skills

Math skills

Attention to detail

Good attendance

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

## Production Service ClerkApplylocations: Moscow, TNtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR0000039768Coilmaster CorporationAs a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.Responsible for directly interacting with assigned customers, addressing inquiries, resolving issues, and ensuring customer satisfaction through phone and email communication. Supports order processing, customer records, consignment or service shipment paperwork, and escalates complex issues as needed. Maintains professional communication and ensures quality and productivity expectations are met.**Key Responsibilities****Customer Support & Order Processing*** Responding to customer inquiries* Resolving customer issues* Processing case orders and transactions* Providing product information* Handling customer complaints* Maintaining customer records* Processing consignment or service shipment paperwork* Escalating complex issues**Quality, Accuracy & Productivity*** Superior math skills and the ability to understand measurements and blueprint drawings* Attention to detail* Maintain quality standards / perform mandatory quality checks* Meet daily productivity requirements* High level of accuracy**Teamwork & Work Habits*** Work well in a team environment* Maintain a clean and safe working environment* Communicate effectively with others* Good attendance* Other duties as assigned**ACCOUNTABILITY*** Safety* Quality* Productivity* High level of accuracy**EDUCATION*** High School Diploma or GED preferred but not required**EXPERIENCE*** 3 to 6 months related experience and/or training preferred but not required* Knowledge of appropriate software; ability to enter data efficiently and accurately (Microsoft programs)* Good communication skills with supervisors, management, and production employees**PPE REQUIREMENTS*** Gloves – when required* Safety glasses – when required* Ear plugs – when required* Steel-toed shoes/boots – when required**WORKING CONDITIONS & PHYSICAL REQUIREMENTS*** Primarily office environment* Able to work at an acceptable pace to meet productivity goals* Ability to sit, stand, and walk for long periods* Ability to go to plant floor multiple times per day to collect and distribute information* Extended hours and overtime as requiredFollowing receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.