Production Service Clerk

Coilmaster Corporation; Moscow (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A global industrial organization is seeking an entry-level customer support representative in Moscow, TN. The role involves responding to customer inquiries, processing case orders, and maintaining records. Candidates should demonstrate good communication skills and attention to detail, with a preference for those with some experience. This full-time position offers responsibilities in a supportive teamwork environment and requires a high school diploma or equivalent. Additional training will be provided as necessary.

Qualifications

• 3 to 6 months related experience and/or training preferred but not required.
• Knowledge of appropriate software; ability to enter data efficiently and accurately.
• Ability to communicate effectively with supervisors and team members.

Responsibilities

• Respond to customer inquiries and resolve customer issues.
• Process case orders and transactions accurately.
• Maintain customer records and handle complaints promptly.
• Meet daily productivity and quality standards.

Skills

Customer service skills

Attention to detail

Good communication skills

Mathematical skills

Education

High School Diploma or GED

Tools

Microsoft programs

Job description

Coilmaster Corporation, part of Marmon Holdings backed by Berkshire Hathaway, is a global industrial organization committed to making a positive impact on the world.

Key Responsibilities

Customer Support & Order Processing

• Responding to customer inquiries
• Resolving customer issues
• Processing case orders and transactions
• Providing product information
• Handling customer complaints
• Maintaining customer records
• Processing consignment or service shipment paperwork
• Escalating complex issues

Quality, Accuracy & Productivity

• Superior math skills and the ability to understand measurements and blueprint drawings
• Attention to detail
• Maintain quality standards / perform mandatory quality checks
• Meet daily productivity requirements
• High level of accuracy

Teamwork & Work Habits

• Work well in a team environment
• Maintain a clean and safe working environment
• Communicate effectively with others
• Good attendance
• Other duties as assigned

Accountability

• Safety
• Quality
• Productivity
• High level of accuracy

Education

• High School Diploma or GED preferred but not required

Experience

• 3 to 6 months related experience and/or training preferred but not required
• Knowledge of appropriate software; ability to enter data efficiently and accurately (Microsoft programs)
• Good communication skills with supervisors, management, and production employees

PPE Requirements

• Gloves – when required
• Safety glasses – when required
• Ear plugs – when required
• Steel-toed shoes/boots – when required

Working Conditions & Physical Requirements

• Primarily office environment
• Able to work at an acceptable pace to meet productivity goals
• Ability to sit, stand, and walk for long periods
• Ability to go to plant floor multiple times per day to collect and distribute information
• Extended hours and overtime as required

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Marketing, Public Relations, and Writing/Editing

Industries

• Industrial Machinery Manufacturing