Production Reliability Lead (On-Call)

PNC; Lakewood (CO); On-site; USD 75,000 - 138,000; Full time

Job summary

PNC seeks a System Reliability & Support Lead to join its technology organization, supporting OpenShift, Oracle, Java, MongoDB and SQL while owning production incidents and driving resolutions with Dynatrace and ServiceNow.

The role involves designing automated monitoring with Ansible, leading disaster recovery activities and mentoring a team, with a rotating 24x7 on-call schedule for releases and maintenance.

Qualifications

• Roles typically require a university/college degree with 3+ years of relevant industry experience.
• Education: Bachelors.

Responsibilities

• Leads and participates in monitoring, maintenance, support and modernization of systems and software to ensure stability and compliance to technology standards.
• Performs maintenance, including installation of patches and upgrades. Coordinates with delivery teams to ensure changes are implemented in order to maintain a stable production environment.
• Incident detection, resolution and/or escalation. Analyze and identify root cause of incidents. Gathers information and reports out on design, reliability, maintenance problems and bugs.
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
• Educates and coaches more junior staff to ensures in depth knowledge of supported systems and applications.
• Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Skills

OpenShift

Dynatrace APM

Group Problem Solving

Process Improvements

Release Management

User Experience (UX) Design

Application Development

Business Management

Customer Solutions

Design

Education

Bachelor's

Tools

OpenShift

Oracle

Java

MongoDB

SQL

Dynatrace

ServiceNow

Ansible

Job description

PNC seeks a System Reliability & Support Lead to join its technology organization, supporting OpenShift, Oracle, Java, MongoDB and SQL while owning production incidents and driving resolutions with Dynatrace and ServiceNow.

The role involves designing automated monitoring with Ansible, leading disaster recovery activities and mentoring a team, with a rotating 24x7 on-call schedule for releases and maintenance.