Production Project Manager — Printing & Visual Solutions

W3Global; Silver Spring (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

7 paid holidays per year

Job summary

W3Global is seeking a Production Project Manager to lead consumer print projects from estimation through proofing, production, and delivery. You will advise clients on paper types, mounting, framing, and related services, while coordinating with internal teams and external vendors to meet deadlines.

The role requires strong organizational, communication, and problem-solving abilities, plus experience in project management, printing, and customer service.

Qualifications

• Project management and/or estimating experience is required.
• Experience in printing, photography, graphics, or related services is preferred.
• Ability to manage multiple projects simultaneously with competing deadlines and moving parts.
• Excellent communication and customer service skills.
• Strong computer skills and willingness to learn new software and programs.
• Adobe Creative Cloud knowledge is a plus.
• Highly organized with strong prioritization, problem-solving, and troubleshooting skills.
• Detail-oriented, responsible, and punctual.
• Ability to manage tight deadlines and ensure projects are completed on schedule.

Responsibilities

• Field and prioritize requests received through email and phone.
• Prepare quotes and follow up with clients.
• Move approved orders through multiple production departments.
• Maintain accurate order details in the job tracking system and physical files when needed.
• Coordinate production timelines between internal teams and external vendors.
• Balance proofing schedules, production timelines, client expectations, and production capabilities.
• Organize planning and production meetings to ensure project scope and timelines are clearly understood.
• Maintain knowledge of scanning, photo printing, wide-format printing, mounting, framing, installation, and related services.
• Coordinate shipping and receiving through FedEx, USPS, UPS, and local couriers.
• Invoice orders and collect payments.
• Answer phones and direct calls.

Skills

Project management

Estimating

Printing knowledge

Communication

Adobe Creative Cloud

Organizational skills

Customer service

Problem solving

Detail-oriented

Tools

Adobe Creative Cloud

Job description

W3Global is seeking a Production Project Manager to lead consumer print projects from estimation through proofing, production, and delivery. You will advise clients on paper types, mounting, framing, and related services, while coordinating with internal teams and external vendors to meet deadlines.

The role requires strong organizational, communication, and problem-solving abilities, plus experience in project management, printing, and customer service.