Production Printer Technician

Pacific Office Automation Inc.; Pleasanton (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance plans

Matched 401k

FSA/HSA programs

Company car for work and personal use

Job summary

Pacific Office Automation Inc. seeks a skilled Production Printer Technician for its office in Orange, CA. The role involves repairing and maintaining Konica Minolta production printers and providing high-quality support. Candidates should have 2-6 years of relevant experience, excellent customer service skills, and a clean driving record.

This position offers a company car for work and personal use, medical benefits, and opportunities for advancement. Join a company that values diversity and inclusion.

Qualifications

• Minimum of 2 years experience operating large format printers in a professional environment.
• Production Print certifications highly preferred.
• Must have experience with servicing production-level office equipment.

Responsibilities

• Responsible for repairs and service procedures on copiers/printers.
• Provide high-quality technical support and expertise.
• Participate in training to stay updated with new products.

Skills

High-speed digital copier/printer repair

Troubleshooting and diagnostics

Customer service communication skills

Strong problem-solving skills

Mechanical/electrical skills

Tools

Windows 10 applications

Konica Minolta Production Printers

Job description

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Pacific Office Automation is currently seeking a Production Printer Technician who is skilled in repairing and maintaining Konica Minolta Production Printers for our office in Orange, CA.

If you are a self-driven, service expert who is detail-oriented and capable of multitasking, we want to talk to you!

• Responsible for a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, and facsimiles
• Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on a wide range of production machines.
• Must have experience with servicing and repairing Konica Minolta production level
• Applicants with any advanced Konica Minolta certifications are required
• Strong computer knowledge
• Minimum of 2 years of experience operating large format printers, preferably in a professional printing environment
• Providing high-quality technical support and expertise by complete each service call according to service agreements and requirements
• Effectively complete all territory assignments and developing options to resolve unexpected problems
• Participates in training to remain up to date with new products and procedures.
• Provide specialist service to other field service technicians for unresolved technical problems/issues
• Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities
• Working in a fast-paced environment

Qualifications

• 2-6 years minimum of relevant experience
• Must have experience with servicing and repairing production level office equipment such as copiers, printers, fax machines, mailing machines, etc.
• Production Print certifications are highly preferred
• Strong computer knowledge
• Excellent customer service communication skills are essential
• Strong problem-solving and mechanical/electrical skills
• Strong working knowledge of Windows 10 applications
• Highly motivated and capable of working independently in the field
• Must possess a valid driver’s license with a clean driving record. A company car will be provided
• Advancement and growth into leadership roles
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• FSA/HSA programs
• Company car for work and personal use

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.