Associate Production Print Specialist

Pacific Office Automation

Phoenix (AZ)

On-site

USD 50,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Medical/Dental/Vision/Life insurance plans

FSA/HSA programs

401K – aggressive company match

PTO, Vacation, Sick Leave

Monthly car allowance

Job summary

A leading office technology company is seeking an Entry-level Production Print Specialist based in Phoenix, AZ. This role involves supporting production print activities, providing training, and ensuring customer satisfaction. Strong communication and organizational skills are essential, along with experience in production print or related fields. The position offers various benefits including insurance plans and a 401K.

Qualifications

Strong communication skills and active listening.
Experience in adapting to fast-paced environments.
Ability to train and support printing teams.

Responsibilities

Drive and maintain Production Print activity.
Assist in configuration preparation with specialists.
Perform Production Print installations and training.

Skills

Strong phone and verbal communication skills

Experience delivering product training

High attention to detail

Multi-tasking in fast-paced environments

Computer and customer service skills

Bi-lingual

Education

1 to 3 years of experience in production print support

Experience as key operator in print shop

Tools

Microsoft Word

Microsoft Excel

Fiery Print Controllers

Job description

Overview

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At POA, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Pacific Office Automation is seeking an Associate Production Print Specialist at our Phoenix, AZ office.

Responsibilities

Work with POA Production Print Specialists and salespeople in driving and maintaining Production Print activity
Maintain customer satisfaction by providing specific technical sales support and training as needed.
Prepare workflow solutions for demonstration
Constant contact with current Production Print accounts and Production Print Specialists
Be proficient and able to discuss variable print data, workflow solutions, software, and network applications
Be competent and able to demonstrate, install, and troubleshoot equipment RIP’s
Participate in daily pre-sales activities with Production Print Specialists
Prepare for customer demonstrations of Production Print products, services, and product training
Assist in configuration preparation with Production Print Specialists
Develop an implementation and training guide for each Production Print installation
Perform all Production Print installations and training within the specified territory
Work closely with our Technical Service team to gather information and escalate technical issues found in the field while training.

Qualifications

Strong phone and verbal communication skills along with active listening.
Proven ability to multi-task and work under fast-paced environments while maintaining accuracy.
Experience delivering product training and sales support to drive print production sales
Ability to calmly handle stressful situations.
Experience as a subject matter resource for sales teams in addressing product questions, customer objectives, proposals, and utilization of tactical actions.
High attention to detail and strong organizational skills.
Computer and customer service skills.
Must have strong written and verbal communication skills.
Must know how to use Microsoft Word and Excel.
Previous experience in production print support roles or 1 to 3 years of experience of pre-press or key operator in a print shop/commercial printer preferred
Experience with Fiery Print Controllers and software applications preferred
Experience with Ricoh/Canon/Konica Minolta/Xerox digital presses helpful
Experience in the wide format printing helpful
Bi-lingual is a plus

Benefits

Medical/Dental/Vision/Life insurance plans
FSA/HSA programs
401K – aggressive company match
PTO, Vacation, Sick Leave
Monthly car allowance

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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