Production Print Technician

Konica Minolta Business Solutions U.S.A., Inc.; Livonia (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated Field Service Technician to join their team. This role offers a unique opportunity to demonstrate mechanical skills while servicing advanced products and technologies. You'll engage with customers to ensure satisfaction and troubleshoot issues effectively. With a competitive sign-on bonus and comprehensive training, this position is perfect for those looking to grow their careers in a supportive and innovative environment. Join a company dedicated to digital transformation and make a meaningful impact in the world of technology.

Benefits

Competitive Car Allowance

Company-provided Laptop

Paid Mileage

Flexible Workplace Environment

Comprehensive Benefits

Tuition Reimbursement

Qualifications

• 0-2 years of experience servicing or repairing office equipment.
• A+ or N+ Certification and exposure to IT Networks is a plus.

Responsibilities

• Perform maintenance and repairs on Konica Minolta products.
• Drive to customer sites and maintain inventory supply.
• Collaborate with the Account Management team to resolve issues.

Skills

Mechanical Aptitude

Troubleshooting

Customer Service

Diagnostic Skills

Education

High School Diploma/GED

Tools

Diagnostic Tools

Repair Tools

Job description

Overview

Are you mechanically inclined and excited about establishing a growth-oriented career?

Join Konica Minolta as a Field Service Technician to demonstrate your mechanical aptitude and grow your skills in our wide breadth of technologically advanced products and services. We have opportunities for career growth in all areas of the company!

Join us now and receive a $1,500 sign-on bonus!

At Konica Minolta, we partner with our clients to design the Future of Work by managing and enhancing their printing equipment capabilities, optimizing cloud data security and functionality, offering managed print, IT and automation services, and more! This is a great opportunity to learn new technologies while growing your career with an industry leader.

Responsibilities

What You’ll Do:

• Perform maintenance and repairs on Konica Minolta products, including diagnostics, break/fix, installation, hardware removal, and troubleshooting connectivity issues.
• Use and maintain a variety of tools and gauges to repair and diagnose production machinery.
• Drive to customer sites within your assigned territory, track inventory supply, and keep customers informed on scheduling.
• Develop professional customer relationships and maintain a high level of customer satisfaction.
• Demonstrate progress in technical abilities, troubleshooting techniques, and productivity.
• Log service visits and document updates for each client account.
• Collaborate with the Account Management team to resolve customer issues.

What We Offer:

• Hands-on and computer-based training on current and upcoming technology products and services.
• Exposure to IT networks and services with career growth opportunities.
• Competitive car allowance program and paid mileage.
• Company-provided laptop and phone.
• An inclusive and flexible workplace environment that values new perspectives.
• Comprehensive benefits including paid holidays, vacation, medical/dental, 401k, employee assistance, and tuition reimbursement programs.

Qualifications

Minimum Qualifications:

• 0-2 years of experience servicing or repairing office equipment or machinery.
• High School Diploma/GED or equivalent experience.
• Reliable transportation for daily travel to customer sites.
• A+ or N+ Certification and exposure to IT Networks is a plus.
• Position hours are for 2nd shift, from 4:00 pm to 1:00 am EST.

About Us

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. We are dedicated to digital transformation, offering products and services including IT, managed print, and information management solutions. Recognized for our loyalty and sustainability efforts, we strive to bring value to society and our clients. For more information, visit our website and follow us on social media.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants without regard to various protected characteristics. We are committed to inclusivity and diversity in our workforce.