Production Operations Coordinator (NYC)

The Mom Project; New York (NY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Third-Party Employer of Record

Medical benefits

Dental benefits

401k (no match)

Job summary

The Mom Project is seeking a Production Operations Coordinator on a contract basis in New York City. This hybrid role combines on-site work four days a week with one remote day, supporting end-to-end production, order management, and ERP updates.

You will oversee shipments, log updates in Navision, and coordinate with Finance and logistics to ensure on-time delivery. Strong Excel and cross-functional collaboration are essential for success in a fast-paced environment.

Qualifications

• College degree preferred
• Experience with Navision (Microsoft Dynamics) or similar ERP system
• Experience with Monday.com or similar project management tool
• Proficient in Excel, including V-lookups and Pivot Tables
• Proficient in Microsoft Office and Adobe products
• Strong attention to detail and organizational skills
• Ability to work in fast-paced, deadline-driven environment
• Excellent communication and cross-functional collaboration skills

Responsibilities

• Oversee complete delivery of shipments and receipts for eCommerce channel.
• Enter and maintain updates for each style and order in Navision or shared drives; track goods on order, in production, and in transit.
• Maintain accurate logs and dashboards of daily movements and transactions in product management systems and ERP.
• Schedule time-sensitive inspections for eCommerce products across supplier locations.
• Inspect shipment packing lists and verify against manifests, invoices, or orders for accuracy.
• Coordinate billing processes with Finance to ensure timely invoice issuance to international partners.
• Collaborate cross-functionally with Product Development, Logistics, Finance, and Brand Management to resolve issues.
• Provide general administrative and reporting support for production and order management activities.

Skills

Attention to detail

Cross-functional collaboration

Excellent communication

Deadline-driven

Education

College degree preferred

Tools

Navision (Microsoft Dynamics)

Monday.com

Excel

Pivot Tables

Microsoft Office

Adobe products

Job description

Our customer is the world's leading music company that owns and operates a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. They identify and develop recording artists and songwriters, and produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

We are seeking a Production Operations Coordinator on a contract basis to help support our customer’s business needs. This role is hybrid (4 days on-site and 1 day remote/week) in New York City, NY.

Description

The Production Operations Coordinator supports the end-to-end production process by overseeing the execution, tracking, and fulfillment of all manufacturing orders from placement through final delivery. This role ensures accurate and timely movement of goods across vendors, production facilities, and fulfillment centers, maintaining alignment between internal stakeholders, logistics partners, and finance. The coordinator is responsible for maintaining visibility to all inbound and outbound shipments, driving KPIs for On-Time Delivery and end-to-end cycle time, and ensuring all documentation and ERP updates are accurate and current.

Responsibilities

• Oversee complete delivery of shipments and receipts of all products, materials, and supplies for eCommerce channel.
• Enter and maintain updates for each style and order in Navision (ERP) or shared drives; track goods on order, in production (WIP), and in transit to ensure timely delivery.
• Maintain accurate log sheets and dashboards of daily movements and transactions within product management systems and ERP.
• Schedule time-sensitive inspections for eCommerce products across supplier locations.
• Inspect shipment packing lists and ingested quantities and verify against manifests, invoices, or orders to confirm accuracy.
• Create shipment documentation and send inbound shipment notifications. Ensure inbound and outbound shipments are properly logged and visible to downstream teams.
• Perform goods receipt on all incoming products and components into the ERP system.
• Follow up with vendor and 3PL partners to ensure on-time shipment and accurate delivery documentation.
• Coordinate billing processes with Finance to ensure accurate and timely invoice issuance to international partners.
• Manage outgoing and incoming packages to and from vendors, ensuring materials are properly labeled and distributed for internal review or production use.
• Collaborate cross-functionally with Product Development, Logistics, Finance, and Brand Management to resolve issues such as shortages, damages, or specification discrepancies.
• Maintain an organized view of outstanding production orders and related unfulfilled shipments.
• Provide general administrative and reporting support for production and order management activities.
• Contribute positively to team dynamics and support management initiatives to improve efficiency and workflow.

Preferred

• College degree preferred
• Experience in Navision (Microsoft Dynamics) or similar ERP system preferred
• Experience in Monday.com or similar project management tool
• Proficient in Excel, including V-lookups and Pivot Tables
• Proficient in Microsoft Office and Adobe products
• Strong attention to detail and organizational skills
• Ability to work in fast-paced, deadline-driven environment
• Excellent communication and cross-functional collaboration skills

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Perks are available through our 3rd-Party Employer of Record (Available upon completion of waiting period for eligible arrangements)

Benefits: Medical, Dental, and 401k (no match)